Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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SANDRA RIVERA

Auburn,GA

Summary

Adept in production quality control and fostering team growth, I enhanced product quality at TRC Staffing by developing new procedures and training staff on safety regulations. My keen attention to detail and strong work ethic have consistently improved customer satisfaction and workplace efficiency, showcasing my dedication to excellence and reliability.

Overview

3
3
years of professional experience

Work History

Production Quality Control

TRC Staffing
07.2020 - 02.2021
  • Collaborated with production team to develop new procedures for reducing manufacturing errors and increasing overall product quality.
  • Performed tests and inspections to conform to established standards.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Collected and analyzed data to measure effectiveness of quality control processes.
  • Performed routine maintenance and calibration on testing equipment.
  • Ensure proper labeling and documentation of products for traceability and compliance with production regulations.
  • Train new employees on quality control procedures and "food" safety regulations.

Housekeeping Supervisor

Hilton Garden Inn Hotel
04.2019 - 05.2020
  • Managed laundry sorting, washing, drying, and ironing.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Increased employee performance through effective supervision and training.

Warehouse Packer

Suzanna's Kitchen
03.2016 - 04.2019
  • Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Collaborated with supervisors regarding any discrepancies on pick lists or inventory concerns to ensure resolution.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Operated manual pallet jacks to move and store materials.
  • Improved workplace morale through consistent punctuality, strong work ethic, and a team-oriented mindset.

Education

Peachtree Ridge High School
Suwanee, GA

Skills

  • Production quality control
  • Dedication to product quality
  • Understanding of quality control
  • Attention to detail
  • Patience and empathy
  • Customer assistance
  • Time management skills
  • Reliability and punctuality
  • Problem-solving

Accomplishments

  • Supervised team of 30 staff members.
  • Resolved product issue through consumer testing.
  • Trained and mentored 5 to 10 employees.

Languages

Spanish
Native or Bilingual

Certification

  • Hazard Analysis Critical Control Point (HACCP) Certification – International HACCP Alliance.
  • Professional Cleaner Certification - Maid Training

Timeline

Production Quality Control

TRC Staffing
07.2020 - 02.2021

Housekeeping Supervisor

Hilton Garden Inn Hotel
04.2019 - 05.2020

Warehouse Packer

Suzanna's Kitchen
03.2016 - 04.2019

Peachtree Ridge High School

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SANDRA RIVERA