Overview
Work History
Timeline
AdministrativeAssistant

Sandra Roberts

Vero Beach,FL

Overview

30
30
years of professional experience

Work History

Administrative Assistant

Shores Recovery
06.2016 - 12.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Receptionist

Port St Lucie Nursing and Restorative Care Center
10.2007 - 06.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Improved office organization with meticulous management of appointment scheduling and client databases.

Activity Director

Port St Lucie Nursing and Restorative Care Center
06.2011 - 06.2015
  • Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
  • Planned resident outings and special events to mark holidays and celebrate special occasions.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Developed strong relationships with residents and their families, fostering a supportive community environment.
  • Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
  • Boosted social interaction among residents through organizing regular events, outings, and group activities.
  • Developed and lead intergenerational activities to encourage mental agility of patients.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
  • Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
  • Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
  • Enhanced resident engagement by planning and executing diverse recreational activities tailored to individual interests and abilities.
  • Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
  • Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Integrated cognitive stimulation techniques into daily programming for improved mental health outcomes among participants suffering from dementia or related conditions.
  • Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
  • Arranged outings as part of recreational program.
  • Maintained running inventory of supplies and purchases to monitor budget expenditures.
  • Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
  • Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
  • Stretched minimum annual budget of $Amount to cover planned activities through creative use of resources.
  • Supervised Activities Assistant and conducted performance evaluations.
  • Maintained activity records and reports to evaluate program success and identify areas for improvement.
  • Completed resident evaluations for discharge to provide reports on mobility limitations to smooth care transition and promote continued resident activity.
  • Provided education and training for residents and staff to promote learning new skills and acquiring new knowledge in supportive environments.
  • Provided safe transportation to facilitate residents attending activities and events outside of facility.
  • Increased physical fitness levels among residents by designing exercise programs tailored to individual abilities and preferences.

Clinical Assistant,Treatment CoordinatorRecords Coordinator,

Feller Orthodontics
05.1987 - 02.2007
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured high-quality service by addressing customer needs with professionalism and attention to detail.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
  • Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
  • Conducted comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
  • Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
  • Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
  • Improved resource allocation by developing detailed inventory management system, ensuring projects had necessary materials without overstocking.
  • Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Timeline

Administrative Assistant

Shores Recovery
06.2016 - 12.2016

Activity Director

Port St Lucie Nursing and Restorative Care Center
06.2011 - 06.2015

Receptionist

Port St Lucie Nursing and Restorative Care Center
10.2007 - 06.2016

Clinical Assistant,Treatment CoordinatorRecords Coordinator,

Feller Orthodontics
05.1987 - 02.2007

Similar Profiles

CREATE PROFILE
Sandra Roberts