Sandra Roberts, PHR, SHRM-CP
York,SC
Summary
Highly skilled HR Leader offering 20 years of progressive experience in human resources. Strategic leader, decision-maker and problem solver. Trusted, credible business partner who focuses on building relationships and operating efficiently. Communicates clearly and effectively while operating with strong sense of urgency. Over 8 years of management experience leading people.
Top Five Strengths: Achiever, Learner, Intellection, Deliberate, Empathy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
People & Culture Partner
Novant Health
10.2022 - Current
- People & Culture Partner
- Supports the Digital Products & Services Group (IT) of ~ 1000 team members across multiple locations
- Provides expert consultation to empower leaders to make informed decisions
- Works closely with all areas of People & Culture to facilitate effective relationships
- Implements people strategies by planning, project management, data gathering and analysis
- Leading Career Pathing project for the DPS business unit including revising and updating current job descriptions
- Leading hybrid/remote work policy audit and update for the entire organization.
Human Resources Director/Partner
Mike Roberts HVAC Services
04.2021 - 10.2022
- Supported all aspects of business including but not limited to processing payroll, billing, collections, obtaining new business, building relationships with customers and vendors, recruiting staff, promoting employee engagement and retention.
London Stock Exchange Group
06.2018 - 04.2021
Lean Six Sigma Leader
Global
08.2020 - 04.2021
- Supported global Human Resources team with process improvement initiatives
- Created centralized inventory of HR processes and process maps
- Identified areas of risk during merger/acquisition and made recommendations for improvement.
Global Human Resources Business Partner/HR Site Leader
06.2018 - 08.2020
- Supported Chief Data Officer and Chief Information Officer and their teams (>550 employees)
- Delivered strategic and tactical human resources consulting to global Information Services Division as well as all employees in the U.S. (all business units) and served as HR Site Leader for Fort Mill location
- Led HR initiatives involving organizational design, talent acquisition/recruitment, team member engagement, talent development, employee relations, compensation, performance management, diversity & inclusion and supported all BAU HR activities
- Led Six Sigma Recruiting Project which decreased time to post job requisitions from an average of 29 to 8 days
- Created and implemented career framework architecture for global Data Management group
- Created location strategy to move roles to lower cost locations such as Taiwan, Malaysia, Sri Lanka, and Romania.
Wells Fargo
07.2012 - 06.2018
Learning & Development Manager, Assistant Vice President
09.2017 - 06.2018
- Managed team of 14 learning & development professionals (local and virtually) to ensure effective delivery of learning and development solutions
- Allocated budgeted resources to meet developmental needs and business priorities for line of business
- Collaborated with Senior Leaders and HR peers to recommend learning solutions to improve functional learning, business performance objectives, and team member engagement and retention
- Provided ongoing coaching and feedback, recognized, rewarded and developed team members while identifying and managing risk
- Implemented new functional learning and instructional design model within facilitation team
- Developed learning strategies to support new business groups both on and off-shore.
Human Resources Business Partner, Assistant Vice President
07.2012 - 09.2017
- Delivered strategic HR consulting to 7 Senior Vice Presidents and over 3500 team members in 35 locations across the country
- Partnered with HR Centers of Excellence to develop and execute Human Capital Plans
- Led HR initiatives across multiple sites
- Developed and implemented strategy to right size the organization which resulted in 40% decrease in headcount over 12 months and reduced footprint of business unit from 35 sites to 19 core locations
- Created and implemented strategies with Talent Acquisition to re-deploy displaced team members across the enterprise
- Created and maintained Affirmative Action Plans for business unit
- Assessed Home Preservation organization during first 6 months of employment which resulted in creation of new Work Director role and ultimately improved team member engagement
- Conducted effectiveness reviews of Default Servicing incentive plans and converted several plans from monthly variable compensation plans to annual bonus plans which reduced team member manipulation
- Created and led new Women’s Team Member Network Chapter and more than doubled membership base.
Human Resources Business Partner, Assistant Vice President
LPL Financial
09.2011 - 07.2012
- Delivered strategic and tactical human resources consulting to 5 different business units (Broker/Dealer Support, GRC, Insurance, Institution Services, & Private Trust) and over 1000 team members in three locations (Charlotte, San Diego, Boston)
- Implemented offshoring initiatives that successfully redeployed over 200 employees
- Co-led HR project team to enhance annual performance management process.
Human Resources Manager, Vice President
Citigroup/Santander
11.2007 - 07.2011
- Delivered strategic and tactical human resources consulting for Mortgage and Auto Collections business units to include all levels of management and ~ 650 employees at Fort Mill, SC location
- Implemented HR policies and programs, supported recruitment and managed divestiture from CitiFinancial Auto to Santander Consumer USA
- Led Six Sigma project which resulted in 50% reduction in number of ethics line complaints
- Transitioned 500 employees from CitiFinancial Auto to Santander Consumer USA
- Piloted work at home initiative which resulted in 400+ team members deployed
- Managed two Human Resources Specialists
Education
Six Sigma Blackbelt Certification -
London Stock Exchange Group
01.2020
B.S - Psychology
Ursinus College
Skills
- Strategic Planning
- Talent Acquisition/Recruiting
- Change Management
- Project Management
- Organizational Development
- Learning & Development
- Employee Relations
- Performance Management
- Talent Management
- Team Member Engagement
- Reductions in Force
- Management & Mentoring
Certification
- SHRM-CP - SHRM Certified Professional
- PHR - Professional in Human Resources
Timeline
People & Culture Partner
Novant Health
10.2022 - Current
Human Resources Director/Partner
Mike Roberts HVAC Services
04.2021 - 10.2022
Lean Six Sigma Leader
Global
08.2020 - 04.2021
London Stock Exchange Group
06.2018 - 04.2021
Global Human Resources Business Partner/HR Site Leader
06.2018 - 08.2020
Learning & Development Manager, Assistant Vice President
09.2017 - 06.2018
Wells Fargo
07.2012 - 06.2018
Human Resources Business Partner, Assistant Vice President
07.2012 - 09.2017
Human Resources Business Partner, Assistant Vice President
LPL Financial
09.2011 - 07.2012
Human Resources Manager, Vice President
Citigroup/Santander
11.2007 - 07.2011
Six Sigma Blackbelt Certification -
London Stock Exchange Group
B.S - Psychology
Ursinus College
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