Sandra Robledo
Crown Point,IN
Summary
Dynamic and compassionate professional with experience as a Paraprofessional at Crown Point High School, adept at fostering positive learning environments. Skilled in time management and problem-solving, I effectively supported diverse student needs, enhancing educational outcomes through personalized assistance and strong rapport-building. Committed to promoting independence and quality care in all interactions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Family Babysitter
Monica Johnson
08.2019 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
- Handled emergencies calmly and efficiently while following established safety protocols provided by the parents.
Paraprofessional
Crown Point High School
08.2011 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Developed and maintained positive relationships with students, parents, and staff, enhancing school community.
- Participated in professional development workshops, continuously improving teaching skills.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
Caregiver
Lucina Moro
06.2019 - 09.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Assisted patients with self-administered medications.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Customer Service Representative
Horizon Bank
09.2013 - 05.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Hostess
Jalapenos Authentic Mexican Restaurant
12.2004 - 12.2005
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Education
High School Diploma - College Bound
East Chicago Central
East Chicago, IN05-1989
Skills
- Time management
- Problem-solving
- Following directions
- Critical thinking
Certification
Cpi certification
Languages
Spanish
Full Professional
Interests
- I participate in low-impact exercises to strengthen core muscles
- Gym Workouts
- Dancing
- Enjoy participating in [activity] for overall physical and mental well-being
- Pilates
Timeline
Family Babysitter
Monica Johnson
08.2019 - Current
Caregiver
Lucina Moro
06.2019 - 09.2021
Customer Service Representative
Horizon Bank
09.2013 - 05.2014
Paraprofessional
Crown Point High School
08.2011 - Current
Hostess
Jalapenos Authentic Mexican Restaurant
12.2004 - 12.2005
High School Diploma - College Bound
East Chicago Central
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