Sandra Rodriguez

• Coordinated appointments to show marketed properties.
• Developed and deployed marketing collateral to promote properties and drive sales.
• Developed and maintained list of available properties suited to different needs and budgets for residential use.
• Cultivated and maintained professional relationships with clients, real estate agents and lender personnel.
• Prepared and maintained accurate property listings, sales contracts and closing documents.
• Developed strategies to streamline and improve office procedures.
• Managed approximately 30 or more incoming calls, e-mails and faxes per day for customers.

• Work Deli Station, Omelette Station, Innovation Station, Grill Station, Production Station, Patient Line Station. Main stations assigned to work were the Omelette Station and Grill Station. Did mostly breakfast and lunch at Grill Station.
• Maintained food safety and sanitation standard.
• Created identical dishes numerous times daily with consistent care, attention to detail and quality.
• Managed over 50 customers per day at Omelette Station.
• Managed over 75 to 100 customers per day at Grill Station.

• Worked Deli Station, Grill Station, Pizza Station, Baking Station and Cold Prep Station.
• Grilled, cooked and fried foods such as french fries, eggs and pancakes.
• Transitioned between breakfast and lunch service.
• Created identical dishes numerous times daily with consistent care, attention to detail and quality.
• Maintained food safety and sanitation standards.
• Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
• Sales went up by 15% in Grab-N-Go items.

• Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
• Inspected and cleaned food preparation areas to guarantee safe, sanitary food handling practices.
• Cooked all menu items according to specified instructions.
• Completed more than 100 orders each shift with focus on quality and efficiency of different desserts.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

• Assisted chef with planning easy but elegant appetizers to spark customer interest.
• Worked with Executive Chef to provide excellent food preparation for Governor, Families and Friends.
• Prepared Food for Official Government Activities. Managed over 100 lunches per day for Government employees.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.

• Operated clean pastry cooking station and complied with applicable health and safety standards.
• Aligned seasonal promotions with ingredient availability to maximize profits.
• Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
• Created unique daily specials to drive business growth.
• Produced up to 30 pastries, cakes, breads and other desserts each day.

• Worked various areas as ticket counter agent, baggage agent.
• Assisted with approximately 200 customers each day with their flight check-in process per customer requests.
• Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Crossed-Utilized as a baggage service agent, Special Assignments as Baggage Quality Control Agent. Trained with American Airlines C.A.R.E. Team ( Customer Assistance Relief Effort Team) which helped surviving family members of unfortunate airline accidents.

• Worked Priority Parcel Services moving goods by air including costs and limits. Managed over 100 packages per shift.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.