Sandra Rodriguez
Patterson,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Friendly and efficient Customer Service devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding HPL Contract standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Hpl Contract
Patterson, CA
03.2023 - Current
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Maintained an organized system for tracking customer interactions and feedback.
- Answered phone calls from customers promptly and courteously.
- Provided accurate quotes for requested products or services.
- Answered incoming calls from customers regarding product availability, pricing, order status and other related issues.
- Maintained accurate records of customer interactions using computer systems.
- Performed data entry tasks including entering sales orders into databases.
- Answered incoming calls, checking and returning voicemails to obtain records.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Screened and regularly answered calls to provide assistance to important clients.
QC Data Collector
Go Green Realty
Patterson, CA
03.2022 - 03.2023
- Collected, compiled, and analyzed data from multiple sources to create detailed reports.
- Developed and implemented new methods for collecting data more efficiently.
- Maintained records of all collected data according to established guidelines and protocols.
- Created presentations based on the findings from gathered data sets.
- Collaborated with team members on projects involving large amounts of collected information.
- Ensured that all collected data was stored securely according to company policy.
- Assisted in data analyses and preparation of charts, graphs and reports.
- Maintained high standards of sanitation, health, safety, and food storage.
- Operated a variety of kitchen equipment in accordance with manufacturer's instructions.
- Kept work area clean and organized at all times in compliance with health codes regulations.
- Communicated effectively with supervisors and fellow employees while on the job.
- Followed established safety protocols while working with sharp knives and hot surfaces and equipment.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Stocker
Ross Dress for Less
Livermore, CA
02.2021 - 03.2022
- Operated equipment such as scanners and scales correctly during checkout process.
- Received and processed incoming shipments of merchandise.
- Recorded quantity, type and value of materials or items received.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Inspected stock for damage or defects and reported issues to management.
- Ensured that all products were labeled properly before stocking the shelves.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Assisted customers with selecting items and answering questions about products.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Trained new associates on store operations, policies, and procedures.
- Organized backroom areas to maintain a clean and organized work environment.
- Answered customer questions and provided store information.
Sandwich Artist
Subway
Livermore, CA
06.2021 - 01.2022
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with products and supplies.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Organized inventory for efficient restocking of products.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Trimmed meats and cheeses for sandwiches as needed.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
Education
High School Diploma -
Patterson High School
Patterson, CA02.2020
Skills
- Team Collaboration
- Customer Service
- Inventory Control
- Bilingual Espanol and English
- Clerical Support
- Appointment Scheduling
Languages
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Associate
Hpl Contract
03.2023 - Current
QC Data Collector
Go Green Realty
03.2022 - 03.2023
Sandwich Artist
Subway
06.2021 - 01.2022
Stocker
Ross Dress for Less
02.2021 - 03.2022
High School Diploma -
Patterson High School
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