Sandra Rodriguez
Glen Burnie,MD
Summary
Proven security and law enforcement professional with a track record of enhancing safety and efficiency for Allied Universal Security Services. Skilled in surveillance and emergency response, demonstrating strong report writing abilities and a commitment to rigorous incident reporting. Achieved significant improvements in community trust and operational standards through innovative policy development and effective team leadership.
Overview
27
27
years of professional experience
Work History
Security Officer
Allied Universal Security Services
06.2011 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Enhanced overall security awareness among staff through informative presentations on personal safety measures.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Examined doors, windows and gates to verify security.
- Issued access cards to authorized personnel to monitor access points.
Floor Associate
Walmart
02.2008 - 06.2011
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Pleasantly greeted customers and provided prompt and courteous service.
- Supported inventory management efforts through accurate record-keeping and timely reporting of any discrepancies.
- Participated in ongoing training sessions to stay current on industry trends, best practices for handling fresh produce, and latest company initiatives.
- Reduced shrinkage by monitoring prices accurately and verifying that all products were labeled correctly before stocking them on shelves.
- Sorted and packaged produce items to prepare for shipments.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Warehouse Packer
Feld Entertainment
06.2007 - 02.2008
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.
- Actively participated in ongoing training sessions offered by the company to enhance skills and knowledge base.
- Assisted in inventory control measures, conducting regular counts for stock accuracy.
- Improved workplace morale through consistent punctuality, strong work ethic, and a team-oriented mindset.
Police Officer
San Juan City Police Department
08.1997 - 11.2007
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Supervised and coordinated daily operations of patrol shifts of up to 25 officers.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
- Oversaw evidence collection and management to maintain proper chain of custody in criminal cases.
- Implemented proactive community policing strategies to build trust between officers and residents in high-crime areas.
- Conducted regular audits of department operations, ensuring adherence to established policies and procedures while identifying areas for improvement.
- Developed department policies and procedures to maintain compliance with state and federal regulations.
- Improved community relations by implementing outreach programs and collaborating with local organizations.
- Facilitated inter-agency collaborations, enriching investigative resources and expertise available for complex cases.
- Streamlined evidence collection procedures, ensuring higher standards of integrity and accuracy in criminal investigations.
Education
Certification - Emergency Management
Fema
San Juan, Puerto Rico07.2006
Certification - Law Enforcement Administration
Puerto Rico State Police Academy
San Juan, Puerto Rico05.1987
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Emergency Response
- Surveillance
- Access Control Management
- Operations Management
- Criminal Law
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Allied Universal Security Services
06.2011 - Current
Floor Associate
Walmart
02.2008 - 06.2011
Warehouse Packer
Feld Entertainment
06.2007 - 02.2008
Police Officer
San Juan City Police Department
08.1997 - 11.2007
Certification - Emergency Management
Fema
Certification - Law Enforcement Administration
Puerto Rico State Police Academy
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