Sandra Rodriguez
Belton,TX
Summary
Accomplished Director of Quality Assurance with a proven track record at Trident Maritime Systems, enhancing product quality and customer satisfaction through expert application of auditing and team leadership. Achieved significant process improvements and compliance with ISO 9001, leveraging skills in root-cause analysis and quality assurance methodologies.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director of Quality Assurance
Trident Maritime Systems
09.2017 - 01.2025
- Directed quality assurance teams, shortened validation turnaround times and reduced customer complaints.
- Authored documentation for internal use by QA personnel, setting guidelines for review activities and reporting requirements.
- Established and oversaw company-wide Quality Management System (QMS), maintaining compliance to ISO 9001 and enhancing internal outcomes.
- Oversaw QA operational activities such as sampling, inspection and line monitoring, verifying compliance with prescribed fault rates and tolerance goals.
- Drafted internal QA policies on factors such as design controls, product realization activities, validation techniques and more.
- Collaborated with cross-functional teams to establish quality metrics for product performance evaluation.
- Achieved cost reduction through efficient resource allocation and optimization of QA processes.
- Reduced production defects by identifying root causes and implementing corrective actions.
- Enhanced product quality by implementing comprehensive quality assurance processes and procedures.
- Oversaw regulatory compliance initiatives, maintaining up-to-date knowledge on relevant industry guidelines and requirements.
- Led a team of QA professionals, fostering a culture of continuous improvement and excellence.
- Managed vendor relationships to ensure adherence to quality standards in outsourced projects.
- Streamlined quality assurance documentation, ensuring accuracy and compliance with industry standards.
- Interfaced directly with high-level executives within client companies, addressing concerns and correcting perceived faults to maintain smooth customer relationships.
- Implemented training programs to enhance the skillset of the Quality Assurance team members.
- Improved customer satisfaction ratings by addressing reported issues promptly and effectively.
- Developed and executed successful quality audits for continuous process improvement and risk mitigation.
- Established and tracked quality department goals and objectives.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Recorded, analyzed, and distributed statistical information.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Quality Assurance Supervisor
BAE Systmes
03.2015 - 08.2017
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Optimized workflows by regularly reviewing processes for inefficiencies or redundancies, implementing changes that improved overall productivity.
- Led regular meetings with staff to review performance metrics, address any concerns or challenges, and provide updates on organizational initiatives related to quality assurance.
- Boosted customer satisfaction by promptly addressing concerns, investigating root causes, and implementing corrective actions.
- Promoted a positive work environment by fostering open communication, recognizing individual achievements, and supporting teamwork within the Quality Assurance department.
Quality Assurance Analyst
Continental Maritime
05.1999 - 08.2015
- Promoted a culture of continuous improvement within the Quality Assurance department by sharing best practices and lessons learned from document control processes.
- Developed comprehensive document control policies and procedures, establishing clear guidelines for staff adherence.
- Facilitated seamless handovers between project phases through meticulous tracking of all relevant documentation history and status changes during transitions.
- Proactively identified areas for improvement within existing document management systems, recommending solutions that led to enhanced operational efficiency.
- Supported project managers by providing timely access to essential documentation needed for informed decision-making throughout project lifecycles.
- Played a pivotal role in achieving company-wide quality assurance objectives through diligent management and oversight of all controlled documentation.
- Implemented a robust version control system, preventing outdated or incorrect documents from being used in critical projects.
- Conducted regular audits of controlled documents, identifying discrepancies and ensuring timely corrections to maintain data integrity.
- Managed the secure storage and retrieval of sensitive documents, safeguarding vital company information from unauthorized access.
- Contributed to team goals by efficiently managing high volumes of incoming requests for document updates or revisions without delays in turnaround times.
- Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Created and maintained user accounts and properly routed documents for approval and training.
- Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
Education
High School Diploma -
Grossmont College
El Cajon, CA07-1986
Skills
- Auditing expertise
- Quality control tools
- Customer focus
- Corrective action planning
- Quality assurance methodologies
- Supplier quality management
- Root-cause analysis
- Manufacturing processes
- Statistical analysis
- Process mapping
- Continuous improvement
- Team leadership
Certification
- ISO 9001, 2015 Lead Auditor Certification - Exemplar Global.
- Six Sigma Green Belt Certification (SSGB) - International Association for Six Sigma Certification.
- Texas Driver's License
- CPR/AED Certification
- First Aid Certification
- OSHA Certified
ISO 9001 Lead Auditor Certified
ISO 9001 Lead Auditor and internal auditor trainer.
Languages
Spanish
Full Professional
Timeline
Director of Quality Assurance
Trident Maritime Systems
09.2017 - 01.2025
Quality Assurance Supervisor
BAE Systmes
03.2015 - 08.2017
Quality Assurance Analyst
Continental Maritime
05.1999 - 08.2015
- ISO 9001, 2015 Lead Auditor Certification - Exemplar Global.
- Six Sigma Green Belt Certification (SSGB) - International Association for Six Sigma Certification.
- Texas Driver's License
- CPR/AED Certification
- First Aid Certification
- OSHA Certified
High School Diploma -
Grossmont College
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