Sandra Rodriguez
Fort Lauderdale
Summary
Dynamic professional with a strong work ethic and proven customer service skills, recognized at Louis Vuitton for achieving high customer ratings. Expertise in workflow management and product training, fostering team collaboration and enhancing client satisfaction. Committed to delivering exceptional service and maintaining high-quality standards in all interactions.
Overview
9
9
years of professional experience
Work History
Vendor
Vince Camuto
04.2016 - 02.2019
- Met sales goals by offering excellent customer service.
- Established long-term relationships with key clients by providing consistent, high-quality service.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
Team Lead Merchandiser
Macy's
04.2019 - 06.2021
- Streamlined workflow by organizing and delegating tasks among team members.
- Conducted regular store audits to identify areas of improvement in merchandising execution and overall store appearance.
- Boosted sales performance through effective product placement and visual displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Established relationships with vendors to secure competitive pricing and discounts.
Repair Specialist
Louis Vuitton
06.2021 - 10.2023
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Conducted regular follow-up with clients to ensure ongoing satisfaction with products and services, addressing any concerns or needs in a timely manner.
- Enhanced customer experience by offering post-repair support services such as follow-up calls or additional troubleshooting assistance when needed.
- Resolved customer complaints in professional and timely manner.
- Improved team performance with regular training sessions on new tools and techniques.
- Continuously expanded technical knowledge by attending industry conferences, webinars, and workshops to stay up-to-date on latest trends and advancements in the repair field.
- Maintained inventory of repair supplies and ordered parts.
Service Advisor
Cartier
10.2023 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Enhanced customer experience by offering post-repair support services such as follow-up calls or additional troubleshooting assistance when needed.
- Addressed escalated customer complaints professionally by offering appropriate resolutions in a timely manner.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Improved team morale by sharing knowledge, tips, and tricks gained from attending industry conferences or specialized training courses.
- Assisted with training new hires on company policies, repair procedures, and best practices to ensure consistency in service quality.
Education
Bachelor Of Health Science - Nursing
Keiser University
Fort Lauderdale, FLSkills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Team player mentality
- Workflow management
- Handling customer complaints
- Product training
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Cartier
10.2023 - Current
Repair Specialist
Louis Vuitton
06.2021 - 10.2023
Team Lead Merchandiser
Macy's
04.2019 - 06.2021
Vendor
Vince Camuto
04.2016 - 02.2019
Bachelor Of Health Science - Nursing
Keiser University
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