Sandra Rodriguez
Westminster,CO
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Skilled at scheduling more than 70 procedures each week for a Medical practice with 14 surgeons. Experienced in verifying coverage, collecting pre-authorizations and processing payments.
Overview
12
12
years of professional experience
Work History
Surgery Scheduling Coordinator
AdventHealth Avista OB
Lafayette, Colorado
02.2024 - 03.2025
- Coordinated surgery schedules for multiple departments within the healthcare facility.
- Communicated with medical staff to confirm patient details and availability.
- Managed patient records using electronic health record systems efficiently.
- Facilitated communication between patients and surgeons regarding surgical procedures.
- Organized pre-operative assessments and ensured necessary documentation was complete.
- Communicated with insurance companies to determine coverage for specific procedures.
- Facilitated communication between surgeons, nurses, technicians and other healthcare professionals involved in the care of patients undergoing surgery.
- Worked closely with doctors' offices to coordinate patient referrals for surgery services.
Surgery Scheduler
Rocky Mountain Gastroenterology
Lakewood, CO
06.2021 - 02.2023
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Located scheduling barriers and implemented appropriate solutions.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed patient appointments and consultations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Completed relevant insurance and other claim forms.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Arranged hospital admissions for patients as required.
- Communicated with patients with compassion while keeping medical information private.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
Medical Receptionist
WSi Healthcare Personnel
Denver, CO
09.2018 - 06.2022
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed patient payments and scanned identification and insurance cards.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up waiting room to maintain neat and organized space.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Compiled physical and digital documents, charts and reports.
- Gathered, transcribed and typed medical information into charts.
Medical Receptionist
Center for Advanced Dermatology
Lakewood, CO
03.2018 - 09.2018
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up waiting room to maintain neat and organized space.
Medical Receptionist
South Point Medical
Lafayette, CO
03.2017 - 03.2018
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
CNA
The Villas At Sunny Acres
Thornton, CO
05.2013 - 01.2014
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted residents with bathing and dressing to promote personal hygiene.
Education
GED -
Emily Griffith High School
Denver, CO06.1996
Some College (No Degree) -
Emily Griffith Technical College
Denver, COSkills
- Data Entry Software
- BLS Certified
- Medical Charting
- Verbal and Written Communication
- Organization and Time Management
- Detail-Oriented
- Critical Thinking
- Customer Service
- Administrative Support
- CPR Certified
- Epic Systems
- ICD-10 Coding Expertise
- Copay Collecting
- Insurance Pre-Certifications
- Computer Proficiency
- Flexible Schedule
- Insurance Authorizations
- CPT Coding
- HIPAA Compliance
- Patient Billing
- Medical Records Verification
- Cash Handling
- EHR Software
- Data Entry
- Patient Health Information Access
- Patient Referral
- Adaptable and Flexible
- Referral Verification
- Calendar and Appointment Management
- Scheduling Tests and Procedures
Affiliations
I spend My weekends at any sporting event as my husband coaches my son's teams in several different sports.
Accomplishments
Acknowledgement and thanks in going above and beyond help My previous office be prepared for the bridge over from private practice to corporate runnings.
Timeline
Surgery Scheduling Coordinator
AdventHealth Avista OB
02.2024 - 03.2025
Surgery Scheduler
Rocky Mountain Gastroenterology
06.2021 - 02.2023
Medical Receptionist
WSi Healthcare Personnel
09.2018 - 06.2022
Medical Receptionist
Center for Advanced Dermatology
03.2018 - 09.2018
Medical Receptionist
South Point Medical
03.2017 - 03.2018
CNA
The Villas At Sunny Acres
05.2013 - 01.2014
GED -
Emily Griffith High School
Some College (No Degree) -
Emily Griffith Technical College
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