Sandra Rodriguez
202 E Darrell Wayne Shipp Street,TX
Summary
Administrative Assistant with a proven track record at Harlingen CISD, enhancing workflow efficiency and service delivery. Detail-oriented data management and office operations. Committed to service excellence and proficient in software tools, ensuring timely and accurate report preparation.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Harlingen CISD
09.2007 - Current
- Coordinated office operations to enhance workflow efficiency and improve service delivery.
- Managed scheduling and logistics for meetings, ensuring optimal use of resources.
- Developed and maintained filing systems, improving document retrieval speed by 30%.
- Assisted in preparing reports and presentations, ensuring accuracy and adherence to deadlines.
- Supported scheduling of meetings, events, and educational programs to optimize resources.
- Coordinated patient scheduling and managed appointment logistics to optimize office workflow.
Medical Office Receptionist
Dr. William McKenna Allergy and Asthma
08.2000 - 09.2007
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Processed patient intake forms and insurance verification with accuracy and attention to detail.
- Coordinated communication between patients and medical staff to ensure seamless service delivery.
- Implemented electronic health record systems for improved patient data management and accessibility.
- Trained new reception staff on office procedures, enhancing team performance and service quality.
- Developed patient outreach initiatives to promote allergy testing services within the community.
- Oversaw daily front desk operations, ensuring compliance with office protocols and best practices.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Pulled charts and prepared for nurse and doctor assessment.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
- Aided with prescription refill requests.
- Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
- Received, recorded and filed medical payments by check, cash, and credit card.
Education
High School Diploma -
Harlingen High School
Harlingen, TX06-1988
Skills
- Service excellence
- Detail-oriented data management
- Experienced in software tools
- Office management
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Administrative support
- Office administration
- Data entry
- Customer service
Timeline
Administrative Assistant
Harlingen CISD
09.2007 - Current
Medical Office Receptionist
Dr. William McKenna Allergy and Asthma
08.2000 - 09.2007
High School Diploma -
Harlingen High School