Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sandra Rodriguez Gallardo

Seabrook,TX

Summary

Personable and dedicated Customer Service Representative with extensive experience in the hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Server

Saltgrass
08.2022 - Current
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Customer Service Representative

Humach
10.2021 - 01.2022
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Bartender Supervisor

Landry's Seafood House
10.2010 - 10.2021
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Lowered liquor costs by training bar staff on precision pouring and waste reduction.
  • Explained goals and expectations required of trainees.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Prepared new garnishes, juices and other perishables daily.
  • Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Kept supplies stored in proper locations according to health code standards.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Server

Rainforest Cafe
06.2008 - 10.2010
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Implemented sanitary food handling, holding and service protocols.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.

Sales Associate

Target
12.2008 - 02.2009
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Built trusting relationships with customers by making personal connections.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Acted as initial contact in addressing customer concerns.
  • Helped average of 10+ customers per day by responding to inquiries and locating products.
  • Operated cash register, collected payments and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed sales transactions to prevent long customer wait times.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.

Education

Ball High School
Galveston, TX
05.2008

Skills

  • Credit card payment processing
  • Understanding Customer Needs
  • Problem-solving abilities
  • Customer relations
  • Adaptive team player
  • Goal-Oriented
  • Inventory Control
  • Bilingual
  • TABC Certified

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Saltgrass
08.2022 - Current

Customer Service Representative

Humach
10.2021 - 01.2022

Bartender Supervisor

Landry's Seafood House
10.2010 - 10.2021

Sales Associate

Target
12.2008 - 02.2009

Server

Rainforest Cafe
06.2008 - 10.2010

Ball High School

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Sandra Rodriguez Gallardo