Sandra Roque-Rojas
Moxee City,WA
Summary
Compassionate and detail-oriented professional with healthcare experience supporting individuals through intake, assessment preparation, documentation, and care coordination. Strong background in maintaining confidential records, communicating with diverse populations, and supporting smooth transitions between services. Bilingual in English and Spanish with a Bachelor’s degree in Criminal Justice and a commitment to client-centered support.
Overview
6
6
years of professional experience
Work History
Optometric Technician
Wine Country Vision
Yakima, Washington
02.2021 - Current
- Conduct patient intake, pre-testing, and documentation to support continuity of care
- Prepare patients for examinations and assist providers during diagnostic evaluations
- Maintain accurate and confidential patient records in compliance with HIPAA and clinic policies
- Coordinate patient flow and support smooth transitions between intake, examination, and follow-up care
- Communicate clearly and compassionately with diverse patient populations, addressing questions and concerns
- Manage multiple responsibilities efficiently in a fast-paced healthcare environment
Cashier
Walmart
Yakima, WA
03.2020 - 02.2021
- Provided direct customer service support, resolving concerns professionally and efficiently
- Accurately processed transactions, returns, and exchanges while maintaining accountability
- Assisted with opening and closing procedures, cash handling, and maintaining a safe environment
- Collaborated with team members and management to ensure compliance and operational efficiency
Education
Bachelor of Arts - Criminal Justice
Heritage University
Toppenish, WA05-2025
Skills
- Client Intake & Assessment Support
- Healthcare Documentation & Records
- Confidentiality & HIPAA Compliance
- Problem solving
- Appointment Scheduling
- Time Management & Organization
- Multidisciplinary Team Collaboration
- Bilingual Communication (English/Spanish)
Languages
Spanish
Professional
Accomplishments
WAEF Scholarship
Timeline
Optometric Technician
Wine Country Vision
02.2021 - Current
Cashier
Walmart
03.2020 - 02.2021
Bachelor of Arts - Criminal Justice
Heritage University