Sandra Rubio
Oakley,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Organized Dental Office Manager known for productive and efficient task completion. Excel in patient relations, office administration, and financial management to ensure smooth dental office operations. Bring top soft skills including communication, problem-solving, and adaptability to every aspect of the role, ensuring effective team leadership and exceptional patient service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Smile Hero Orthodontics
Antioch, California
05.2022 - Current
- Interfaced with customers via email or telephone as required for problem resolution or account maintenance.
- Participated in industry events such as conferences, workshops, and tradeshows, representing the practice.
- Ensured accurate data entry of patient information into the office management system.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Advised administrative staff on proper filing techniques and methods for maintaining medical records.
- Implemented quality control measures to uphold company standards.
- Oversaw ordering process from vendors to ensure that products were delivered on time.
- Created and managed budgets for travel, training, and team-building activities.
- Coordinated execution and improvement of daily dental office practices.
- Organized supply purchases, equipment upgrades and operating expenses.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Assisted in training new employees on office policies and procedures related to dental services.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed completed work to verify consistency, quality, and conformance.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Collaborated with other healthcare professionals in order to provide quality care to patients.
Dental Office Manager
Brett T Takemo
Livermore, California
10.2011 - 05.2022
RDA
Antioch Brentwood Pediatric Dentistry
Antioch, CA
09.2006 - 10.2011
- Provided patients with instructions on oral hygiene techniques.
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Scheduled appointments for patients using computer software programs.
- Exposed dental diagnostic x-rays.
Education
Certificate If Completion -
Contra Costa
Concord, CA05-2000
Skills
- Insurance billing
- Employee training
- Regulatory requirements
- Patient relations
- Patient care
- Dental software proficiency
- Scheduling
- Office meetings
- Workflow coordination
- Appointment coordination
- HIPAA compliance
- Oral communication
- Budget management
- Patient scheduling
- Schedule management
- Treatment Planning
- Motivational skills
- Medical records management
- Human resources
- Dental office management
- Office administration
- Electronic dental record (EDR)
- Payment plans
- Infection control
Languages
Spanish
Native/ Bilingual
Certification
- Registered Dental Assistant
Affiliations
- Planned the yearly summer BBQ event for Smile Hero Orthodontics for the past 2 years, an event for 200 guests.
References
References available upon request.
Timeline
Dental Office Manager
Smile Hero Orthodontics
05.2022 - Current
Dental Office Manager
Brett T Takemo
10.2011 - 05.2022
RDA
Antioch Brentwood Pediatric Dentistry
09.2006 - 10.2011
Certificate If Completion -
Contra Costa
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