Sandra Ruiz
Burbank,CA
Summary
With over a decade of experience in the medical and customer service industries, I have developed a finely tuned ability to deliver exceptional service with a focus on patient care. At Cedars-Sinai, I honed my skills in providing compassionate and empathetic care, ensuring a positive patient experience. My expertise lies in effective communication, problem-solving, and maintaining a high standard of care in fast-paced environments. Above all, my dedication is to make each patient feel valued and supported throughout their healthcare journey.
Overview
11
11
years of professional experience
Work History
Senior Patient Service Representative
Cedar Sinai Medical Network
05.2021 - Current
- Work closely with two physicians, handling all front office duties, including managing patient flow, scheduling, and communication
- Greet and assist patients upon arrival, ensuring a positive welcoming experience
- Coordinate patient appointments, ensuring proper documentation, appropriate diagnoses, and timely follow-ups
- Process payments, including co-pays
- Provide patients with detailed information on services, procedures, and aftercare instructions
- Address and resolve patient concerns or issues, escalating to appropriate medical staff or management when necessary
Patient Service Representative at Cedar Sinai Medical Group
The Street Consulting Group
11.2020 - 05.2021
- Cultivate and maintain positive and strong relationships with managers, co-workers, and patients
- Facilitate the patient’s entire visit process including check-in, checkout, follow-up appointment scheduling, collecting and verifying patient demographic, insurance information, and time of service payment/future payment method
- Coordinate, organize, and groom the schedule of multiple providers
- Monitor multiple message inboxes such as CS LINK messages, provider messages, staff messages, and referrals
- Actively listening to patient’s concerns and assisting with phone calls
- Retrieving and returning messages
Personal Assistant to Owner, Ripsime Paronikyan
The Math Revolution, Inc.
08.2018 - 03.2020
- Managed multiple project schedules, answered all phone calls, and scheduled all client appointments
- Created, updated and integrated a calendar for the business
- Created a system of organization and tracking for financial records, inventory, and travel arrangements using Microsoft Excel
- Composed client and/or vendor correspondence, summaries, and reports for owner’s signature for dissemination
Front Desk Coordinator
COR Medical Group
03.2016 - 08.2018
- Provided patient/customer service and fielded all incoming and out going calls for the office
- Maintained contact information, medical insurance information, and patient medical history in healthcare software
- Documented all patient interactions and retention efforts in EPIC in accordance with established practice procedures and policies
- Produced and presented regular Ad Hoc Reports and briefs to the Office Manager and practicing Physicians
- Managed multi functional schedules including exams, testing, hospital and ER admissions
- Led open enrollment campaigns to develop new concierge level memberships and secured annual renewal goals
Client Services Specialist
US Legal Support, Inc.
02.2015 - 03.2016
- Primary point of contact for all clients in need of record retrieval services
- Supported the sales team with meeting preparations
- Maintained all pricing documentation with accurate configurations
- Responsible for maintaining awareness of the sales team activities and goals in an Excel document that was distributed amongst the whole company
- Participated in lead generation efforts, such as cold calling, email campaigns, and community events
Receptionist
DryBar
02.2014 - 01.2015
- Greeted and received all guests professionally
- Maintained and scheduled salon appointments
- Managed the overall flow of the shop
- Responsibly handled cash and prepared the daily deposit
- Organized and maintained inventory for the salon
Education
AA -
Ventura College
Ventura, CA2015
Skills
- Analysis/Critical Thinking
- Excellent Written/Oral Communication
- Collaborative Team Member
- Proficient in Google Suite application
- Compassionate and Empathetic
- Cross-functional coordination
Languages
Spanish
Professional Working
Timeline
Senior Patient Service Representative
Cedar Sinai Medical Network
05.2021 - Current
Patient Service Representative at Cedar Sinai Medical Group
The Street Consulting Group
11.2020 - 05.2021
Personal Assistant to Owner, Ripsime Paronikyan
The Math Revolution, Inc.
08.2018 - 03.2020
Front Desk Coordinator
COR Medical Group
03.2016 - 08.2018
Client Services Specialist
US Legal Support, Inc.
02.2015 - 03.2016
Receptionist
DryBar
02.2014 - 01.2015
AA -
Ventura College
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