Sandra Saavedra
Oklahoma City,OK
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Doubletree By Hilton
06.2021 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
Customer Service Representative
United Petroleum Transports
01.2023 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Supervisor
Sam's Club
01.2019 - 11.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
12 -
Putnam City West
Bethany, OK05.2018
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Credit and cash payments
- Guest relations
- Guest accommodations
- Listening skills
- Administrative skills
- Reservation systems
- Front desk management
- Microsoft office
- Housekeeping
- Front office support
- POS systems
- Room assignments
- Documentation
- File management
- Registration processing
- Training and mentoring
- Conflict management
- Mail and packages
- Office management
- Word processing
- Information protection
- Team oversight
- Team building
- Transportation information
- Computer skills
- Problem-solving
- Teamwork and collaboration
- Detail-oriented
- Phone and email etiquette
- Data entry
- Office organization
- Payment processing
- Customer service management
- Microsoft word
- Trucking dispatch
- Tmw - fuel dispatch - visual dispatch
- Telepoint
- Geotab
- Outlook
Certification
- CPR License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
United Petroleum Transports
01.2023 - 06.2025
Front Desk Agent
Doubletree By Hilton
06.2021 - Current
Supervisor
Sam's Club
01.2019 - 11.2020
12 -
Putnam City West
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