Fertility Supervisor
CVS Health
09.2014 - 06.2024
- Led a team of 25 direct reports in both office and remote settings.
- Monitored and coached employees on quality, production, and work performance.
- Facilitated regular staff meetings to enhance communication flow.
- Responsible for conducting interviews and making hiring decisions.
- Monitored phone queue to ensure departmental standards are met.
- Managed department schedules to maintain efficient coverage during peak times.
- Reviewed payroll to verify accuracy of employee punches per Verint Program guidelines.
- Monitored and evaluated performance of team members.
- Oversaw compliance adherence and maintained up-to-date continuing education records.
- Managed and resolved service challenges to maintain satisfaction among patients, physicians, clients, and other involved parties.
- Manage personnel files related to attendance, performance, discipline, and termination for all direct reports.
- Partnered with team leads in developing SOPs for Fertility Therapy.
- Oversaw pharmacy closing duties twice monthly. Responsible for ensuring all work lists were completed and orders processed by end of day.
- Participated in after-hours on-call service to assist patients with urgent needs.
