Sandra Sabin

• Responded to messages and inquiries from Knock to accomplish 290+ customer support per week to maximize work performance on customer satisfaction and open-ended questioning skills to promote quick issue resolution.
• Helped clients find leases to suit needs such as handicapped access, pet-friendly locations, and apartment features.
• Tracked resident payments and information in computer system are always properly recorded.
• Verified tenant incomes and other information before accepting lease applications.
• Facilitated time-saving methods for the move-ins and move-outs process aligned with the Fair Housing Act, to cut down paperwork by 85%.

● Collaborated in a team of 5 analysts into a new department, to resolve about 16% - 35% overlooked accounts using FIS software product services and reorganize FIS clients' documents.

● Facilitated de-conversion process for prior clients to transfer out of FIS software service products, to prevent $100,000 in loss of nonpayment.

● Coordinated weekly meetings to ensure the accuracy of invoices, clients to on outstanding payments, and any billing-related issues.

● Applied knowledge of application components in conjunction with query tools to achieve business objectives on FIS remote work equipment, while using multiple software tools and web-based programs to navigate information.