Sandra Salazar

Billing Manager

A.M BEST TRANSPORTATION, INC.

Miami, Florida

10.2013 - Current

Managed billing processes for diverse transportation services within the company.
Oversaw invoicing and payment collection for client accounts.
Developed and maintained accurate billing records and documentation.
Coordinated with operations to resolve billing discrepancies promptly.
Trained staff on billing software and best practices in financial procedures.
Analyzed billing data to identify trends and improve efficiency.
Communicated with clients regarding billing inquiries and payment terms.
Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
Researched complex billing issues using internal resources and external sources as needed.
Resolved billing issues by applying knowledge and completing in-depth research.
Participated in process improvement initiatives to increase efficiency within the department.
Processed customer refunds promptly upon request.
Worked with customers to resolve billing disputes in a timely manner.
Managed billing calendar and scheduled claims for payments.
Prepared monthly reports on accounts receivable status and aging analysis.
Collaborated with sales team to ensure proper billing of orders.
Created manual invoices when necessary for special circumstances such as rush orders or incorrect pricing on original invoice.
Managed and supervised billing department staff, including training, evaluation, and workflow distribution.
Oversaw the preparation of monthly billing reports and analysis to track billing efficiency and accuracy.