Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sandra Sampson

Las Vegas ,NV

Summary

Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 10 years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills.

Overview

11
11
years of professional experience

Work History

Premium Manager

Levy Restaurants
11.2017 - Current
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Participated in staff meetings to discuss innovative strategies to improve services.
  • Monitored customer feedback and generated reports to identify areas of improvement.
  • Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
  • Participated in industry events and trade shows to promote products and services.
  • Developed and managed relationships with vendors to establish cost-effective products and services.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Presented professional image consistent with company's brand values.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Consulted with businesses to supply accurate product and service information.

Bevertainment Manager

Bevertainment
11.2015 - 12.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Lead Server

Hilton Grand Vacations
04.2012 - 03.2016
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Education

High School Diploma -

Imperial High School
Imperial, CA
06.2006

Skills

  • Sales and Marketing
  • In-Depth Research
  • Internal Controls and Reporting Systems
  • Team Leadership
  • Customer Advocacy
  • Providing Feedback
  • Word Processing
  • Exemplary Communication Skills
  • Client Acquisition
  • Verbal and Written Communication
  • Strategic Planning
  • Attention to Detail
  • Client Loyalty and Satisfaction
  • Plan Budgets
  • Risk Assessment and Classification
  • Critical Thinking
  • Client Relationships
  • Business Development
  • Time Management
  • Risk Management
  • Operational Efficiency
  • Cash Handling
  • Deadline Management
  • Public Speaking
  • Product Knowledge
  • Solution Management
  • Customer Relationship Management
  • Human Resources Knowledge
  • Recruit Well-Qualified Staff

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 80 staff members.

Timeline

Premium Manager

Levy Restaurants
11.2017 - Current

Bevertainment Manager

Bevertainment
11.2015 - 12.2017

Lead Server

Hilton Grand Vacations
04.2012 - 03.2016

High School Diploma -

Imperial High School

Similar Profiles

CREATE PROFILE
Sandra Sampson