SANDRA SANCHEZ

• Coordinated daily transfer shipments with proper documentation logs.
• Partnered with logistics department to discuss and remedy internal and external issues dealing with import and export operations.
• Monitored shipments and obtained clearance from customs and other agencies.
• Calculated duty and tariff payments owed on each shipment based on standard tables and legal requirements.
• Tracked and Traced shipments . Providing customer updates in a timely fashion
• Cargo wise experience
• Free hand shipment handling
• Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.
• Scheduled and booked transportation needs for FCL and LCL accounts such as Aldo, Boot Barn, Daves discount etc.
• Drove continuous performance improvement to import functions and metrics.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Trained employees on additional job positions to maintain coverage of roles.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Maintained adequate staffing to meet objectives within budget.
• Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
• Established new accounts and serviced existing accounts maintaining professional relationships.
• Researched and capitalized on emerging opportunities to build business and expand customer base.

As Manager of the Developmental Center at Traffic Tech, my duties are expanded across the full spectrum of our sales offering.

• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• I operate as an intermediary between clients, account executives, and vendors.
• Major responsibilities are to ensure that developing sales representatives have the necessary support to grow their book of business, all while instructing them on how to professionally quote, book, track, and invoice their freight orders.
• This requires an exemplary balance of time management, attentiveness, and prioritization gained through experience.
• Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
• Forecasted customer demand to set prices or credit terms for goods or services.

• Prepared, completed and processed customer account forms and database changes.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
• Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
• Retrieved stored items and traced lost shipments, when necessary.
• Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting any damaged goods.
• Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.

• Hands on sales experience selling accessories and electronic devices such as Samsung ,Htc ,Apple ,Zte.
• In charge of diving products for multiple stores.
• Maintaining a clean and organized environment for Customers and employees.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Inventory stock and reorder when inventory drops to a specified level.
• Estimate consumer demand and determine the types and amounts of goods to be sold.