Sandra Sandoval
Las Vegas,NV
Summary
BSN Student with expected graduation in December 2024 eager to join your mission of providing excellent patient care while gaining valuable expertise. In addition to a customer service background, skills include:
- Detailed-oriented, safe, and quality nursing care through a meticulous evaluation
- Dynamic team player, able to interface at all levels Outstanding clinical, and administrative computer skills
- Exceptional time management skills and proficiency in handling multiple tasks simultaneously
- Highly proficient customer service and communication skills
- Bilingual: Fluent in English and Spanish
Overview
10
10
years of professional experience
1
1
Certification
Work History
Student Nurse
Clinical Experience
03.2023 - Current
- Fundamental Patient Care at Sunrise Hospital ICU/IMCU Unit
- Adult Health I at Centennial Hills Hospital 7th floor Medical Surgical Unit
- Adult Health II at Valley Hospital 2N Medical Surgical Unit
- Mental Health at Desert Willow Treatment Center
- Maternal/Newborn at Mountain View Hospital 3rd floor (NICU, L&D, Postpatum)
- Pediatrics at Summerlin Hospital 5N- Peds
- Complex Care at Valley Hospital IMC 4, ICU 2, PACU 2
- Community Health at Catholic Charities
- Collaborative Preceptorship at Centennial Hills Hospital 7th Floor Medical Surgical Unit
Treatment Plan Coordinator
Dental Care Now
04.2022 - Current
- Delivered excellent patient experiences and direct care.
- Processed medical insurance claims and payments.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Spearheaded and implemented new projects to expand scope of engagement.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Monitored outstanding invoices and performed collections duties.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Responded to customer concerns and questions on daily basis.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Oriented and trained new staff on proper procedures and policies.
Clinical Admin Assistant
Lucile Packard Children’s Hospital at Stanford
11.2018 - 03.2022
- Greet and welcome patients for multiple specialties
- Assists patients with questions regarding appointments, payments, insurance, etc
- Answer multi-line phone, screen, route calls, and take messages appropriately
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Medical Assistant II
Lucile Packard Children’s Hospital at Stanford
11.2018 - 03.2022
- Obtain/verify patient demographics/insurance using Epic EMR system
- Obtain and Submit Prior Authorization for Medications and DME Supplies
- Coordinate Drug Challenges for OB and Chemo patients
- Administer Vaccines
- Perform EKG’s, HCG, and UA testing
- Covering/ Assistant various departments as needed such as: Neurology, Cardiology, Pulmonology, Dermatology, GYN, Adolescent, Gender, and Developmental and Behavior.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient spirometry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Oriented and trained new staff on proper procedures and policies.
Medical Assistant- Front and Back Office
Physicians Medical Group
10.2017 - 06.2020
- Checking patients in, rooming patients, scheduling new patients, and confirming appointments
- Vital Signs, Injections, blood drawing, EKG, exam room set-up, specimen collection, ear lavage, BAT’s, DOT’s, Audio test, pulmonary function test, and Nebulizer treatments
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Medical Assistant- Front and Back Office
US HealthWorks Medical Group
09.2015 - 10.2017
- .Vital Signs, Injections, blood drawing, Stitch and cast removal, ear lavage, EKG, exam room set-up, specimen collection, BAT’s, DOT’s and PAT’s
- Assisting various physicians as needed, surgery scheduling
- Checking patients in, rooming patients, scheduling new patients, and confirming appointments
- Organizing patient’s medical records, sending out physicals results
- Answering multi-line phones with approximately 50 calls daily, taking messages, and obtaining authorizations.
- Obtained clients' medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patients' needs
Medical Assistant
Fremont Pain Treatment Center
07.2014 - 09.2015
- Vital signs, specimen collection, filling up injections, Exam room set-up, EMG, EKG
- Checking patients in, rooming patients, scheduling new patients, and confirming appointments
- Answering multi-line phones with approximately 60-100 phone calls daily, taking messages, and obtaining authorizations.
- Obtained clients' medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing, and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
Education
Bachelor of Science - Nursing
Chamberlain University
Downers Grove, IL12.2024
Associate of Arts - Medical Assisting
Heald College - Central Administrative Office
Walnut Creek, CA07.2014
Associate of Science - Medical Assisting
Heald College - Central Administrative Office
Walnut Creek, CA01.2014
High School Diploma -
Yerba Buena High School
San Jose, CA06.2012
Skills
- Phlebotomy
- ECG/EKG’s, EMG/NCV
- Disinfection/sterilization
- Clinic/ laboratory safety awareness
- Specimen collection
- Vaccination
- Spirometry and Pulmonary function test
- Audiometry
- Nebulizer treatments
- Patient Care Coordination
- Insurance Verification
- Financial Counseling
- Clinical Documentation
- HIPAA Compliance
- Patient Education
- Organizational standards
- Office Administration
- Claims Processing
- Medical Data Collection
- Database coordination
- Attention to Detail
- Creative Problem-Solving
- Patient Safety
- Multitasking ability
- Care Planning
- Critical Thinking Skills
- Customer Service
- Medication Administration
- Infection Control
- EHR Software
- Punctual and Reliable
- Quality Assurance
- Health Promotion
- Patient Advocacy
- Compassionate communication
- Lab testing procedures
- Nursing Assessments
- Electronic medical record processing
- Microsoft Office
- Medical Billing and Coding
- Patient Registration/Scheduling
- Insurance Eligibility and Benefits Verification
- In-basket messaging handling
- Prior Authorizations
Certification
- Certified Medical Assistant | National Healthcareer Association (NHA) | Issued December 2013
- Basic Life Support | American Heart Association | Expires November 2025
- Introduction to Nephrology Nursing Certification | American Nephrology Nurses Association (ANNA)
- Introduction to Emergency Nursing Certification | Emergency Nurses Association (ENA)
References
References are available upon request.
Timeline
Student Nurse
Clinical Experience
03.2023 - Current
Treatment Plan Coordinator
Dental Care Now
04.2022 - Current
Clinical Admin Assistant
Lucile Packard Children’s Hospital at Stanford
11.2018 - 03.2022
Medical Assistant II
Lucile Packard Children’s Hospital at Stanford
11.2018 - 03.2022
Medical Assistant- Front and Back Office
Physicians Medical Group
10.2017 - 06.2020
Medical Assistant- Front and Back Office
US HealthWorks Medical Group
09.2015 - 10.2017
Medical Assistant
Fremont Pain Treatment Center
07.2014 - 09.2015
Bachelor of Science - Nursing
Chamberlain University
Associate of Arts - Medical Assisting
Heald College - Central Administrative Office
Associate of Science - Medical Assisting
Heald College - Central Administrative Office
High School Diploma -
Yerba Buena High School
- Certified Medical Assistant | National Healthcareer Association (NHA) | Issued December 2013
- Basic Life Support | American Heart Association | Expires November 2025
- Introduction to Nephrology Nursing Certification | American Nephrology Nurses Association (ANNA)
- Introduction to Emergency Nursing Certification | Emergency Nurses Association (ENA)
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