Sandra Santana
Abilene
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and ready to help the team achieve company goals.
Overview
11
11
years of professional experience
Work History
Shift Manager/Customer Service Representative
Turnkey Storage
01.2016 - 01.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to customer requests for products, services, and company information.
Warranty Administrator/Cashier
Lawrence Hall Lincoln Mazda
01.2007 - 01.2014
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
Education
High School Diploma -
Booker T. Washington High School
Tulsa, OK2002
Skills
- Cash Handling
- Decision-Making
- Team Development
- Documentation And Reporting
- Priority management
- Problem-Solving
- Customer Service
- Punctual and Reliable
- Energetic and Enthusiastic
Timeline
Shift Manager/Customer Service Representative
Turnkey Storage
01.2016 - 01.2018
Warranty Administrator/Cashier
Lawrence Hall Lincoln Mazda
01.2007 - 01.2014
High School Diploma -
Booker T. Washington High School
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