Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager
Sandra Santiago

Sandra Santiago

Miami

Summary

Highly organized and detail-oriented administrative professional with extensive experience in property management, customer service, and office administration. Adept at coordinating schedules, managing resident relations, and ensuring compliance with association policies. Skilled in data management, financial processing, and vendor coordination. Strong multitasker with excellent communication and problem-solving abilities.

Overview

17
17
years of professional experience

Work History

Receptionist / Administrative Assistant

FirstService Residential
01.2023 - Current
  • Coordinate scheduling for deliveries, move-ins/outs, contractors, and association projects to ensure seamless operations.
  • Issue and maintain records of unaccompanied guest cards while ensuring compliance with building policies.
  • Register new owners, residents, and occupants in Connect4 and BuildingLink, ensuring accuracy of information and profile photos.
  • Verify Certificates of Insurance (COIs) and workers’ compensation documents for compliance.
  • Organize and communicate weekly pest control services, ensuring proper notification and procedural adherence.
  • Provide guidance on estoppel requests, including the provision of annual budgets and financial reports.
  • Verify and maintain lease agreements via Tenant Evaluation, while tracking realtor contracts.
  • Manage incoming calls, screening inquiries, and directing them appropriately.
  • Assist residents with a wide range of inquiries and concerns, offering solutions with professionalism and efficiency.

Front Desk / Assistant Manager

Villa Bellini Association
01.2018 - 01.2023
  • Process and verify new applicant data for board approval and screening procedures.
  • Conduct new resident orientations, clearly outlining property rules and expectations.
  • Coordinate and assist in property projects, ensuring smooth execution and adherence to schedules.
  • Address and resolve resident concerns and inquiries with professionalism and efficiency.
  • Conduct unit inspections for board approval and compliance.
  • Process payments for fines, applications, and parking decals while maintaining accurate records.
  • Program gate codes for residents, vendors, and owners, ensuring controlled access.
  • Collaborate with the property manager to enforce community policies and maintain property safety.

Front Desk Assistant

Neighborhood Property Management
01.2013 - 01.2018
  • Manage mailing procedures, schedule annual board and budget meetings, and distribute notifications.
  • Process owner payments, accounts payable, and accounts receivable, ensuring accurate financial tracking.
  • Update and maintain records of new owners and tenants in the system.
  • Oversee office inventory and order supplies as needed.
  • Handle multi-line phone systems, directing calls and providing assistance.
  • Entry-level experience with QuickBooks for basic financial tasks.

Medical Assistant / Medical Secretary

Gentle Angels Health Care
01.2009 - 01.2013
  • Schedule and confirm patient diagnostic appointments, ensuring optimal time management.
  • Provide patient assistance over the phone, answering inquiries and coordinating care.
  • Maintain and update medical records, ensuring accuracy and confidentiality.
  • Perform clerical and administrative duties, including ordering and managing medical supplies.
  • Operate office equipment and utilize Excel, Word, and Outlook for scheduling and documentation.
  • Conduct data entry of patient information into electronic health records.

Education

Associate Degree - Medical Assisting

Fortis College
01.2009

Skills

  • Property Management & Resident Relations
  • Scheduling & Calendar Coordination
  • Financial Processing (Accounts Payable/Receivable)
  • COI & Lease Verification
  • QuickBooks & Microsoft Office (Excel, Word, Outlook)
  • Customer Service & Conflict Resolution
  • Multi-Line Phone Systems & Office Administration
  • Medical Office Administration & Patient Assistance
  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Appointment scheduling
  • Scheduling
  • Greeting and seating clients
  • Data inputting
  • Office administration
  • File management
  • Administrative support
  • Schedule management
  • Mail handling
  • Multi-line telephone operation
  • Document management
  • Clerical support

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Receptionist / Administrative Assistant

FirstService Residential
01.2023 - Current

Front Desk / Assistant Manager

Villa Bellini Association
01.2018 - 01.2023

Front Desk Assistant

Neighborhood Property Management
01.2013 - 01.2018

Medical Assistant / Medical Secretary

Gentle Angels Health Care
01.2009 - 01.2013

Associate Degree - Medical Assisting

Fortis College

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