Sandra Savage
El Cajon,CA
Summary
Experienced in delivering exceptional customer support through various communication channels. Possess strong problem-solving skills to efficiently address and resolve customer inquiries. Proven track record of excellent communication and adept at maintaining positive customer relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Dental Assistant
Dr. Susan Hong DMD
05.2022 - 05.2023
- Reduced dentist''s workload during procedures by anticipating their needs and having necessary instruments readily available.
- Utilized advanced dental equipment proficiently, including intraoral cameras and digital radiography tools, to support comprehensive patient assessments.
- Assisted dentist by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for filling, and impressions.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
Cashier/Barista/Customer Service
O'Brien's Boulangerie
05.2019 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Assistant Retail Store Manager
Origins - An Estee Lauder Company
08.2016 - 05.2018
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Assisted store manager in meeting standards for customer service and quality.
- Optimized store displays and appearance via strategic merchandising.
- Promoted brand awareness by coordinating in-store promotional events and marketing campaigns.
- Interacted well with customers to build connections and nurture relationships.
Assistant Manager
Versona Accessories
10.2014 - 06.2017
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Sales Associate
American Eagle Outfitters
01.2008 - 12.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Certification -
Dental Assisting
San Diego, CA03.2022
High school - General studies
Winston Churchill High School
San Antonio, TX06.2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Paperwork processing
Certification
- Radiology, 03/01/22, Present, Successfully completed 32 hours of the Radiation Safety Program.
- Certified Dental Assistant, 03/01/22
- X-Ray Certification, 03/01/22
- Radiology Certification, 03/01/22
- CPR Certification, 03/01/22
Personal Information
Authorized To Work: US
Timeline
Certified Dental Assistant
Dr. Susan Hong DMD
05.2022 - 05.2023
Cashier/Barista/Customer Service
O'Brien's Boulangerie
05.2019 - 04.2021
Assistant Retail Store Manager
Origins - An Estee Lauder Company
08.2016 - 05.2018
Assistant Manager
Versona Accessories
10.2014 - 06.2017
Sales Associate
American Eagle Outfitters
01.2008 - 12.2012
High school - General studies
Winston Churchill High School
- Radiology, 03/01/22, Present, Successfully completed 32 hours of the Radiation Safety Program.
- Certified Dental Assistant, 03/01/22
- X-Ray Certification, 03/01/22
- Radiology Certification, 03/01/22
- CPR Certification, 03/01/22
Certification -
Dental Assisting
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