Sandra Scott
Lebanon,TN
Summary
Accomplished Corporate Travel Manager with 7+ years of success providing diverse corporate clients with customized plans to address business travel needs. Skilled in applying negotiating airline, rental car and hotel contracts to meet the needs of corporate travelers. Provides excellent customer service in resolving issues for travelers. Strong attention to detail with assuring traveler compliance to company travel policies.
Overview
45
45
years of professional experience
Work History
Corporate Travel Manager
Change Healthcare/United Healthgroup
Nashville, TN
10.2017 - 10.2023
- Negotiate airline, hotel and rental car contracts for a travel program with an annual pre-Covid spend of $25.9 million
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Monitored global travel trends to identify potential problems or opportunities that may arise during business trips.
- Managed the company's preferred vendor list for best rates.
- Drove timely and effective management of client grievances via constant communications and cultivation of mutually-beneficial relationships.
- Negotiated contracts with suppliers to ensure competitive rates were obtained.
- Approve employee access requests to the online booking tool
- Liaison between IT and TMC for the daily data feed for adds/removal for the online booking tool
- Compile monthly reports of travel metrics for upper management review
- Assist employees with profile and access issues to the online booking tool
- Review and provide approval as needed for any out of scope travel requests
- Manage and reconcile American Express Business Travel Account (BTA) and V-Pay (virtual payment) accounts for seasonal and candidate travel
- Manage large pool of unused tickets to assure we take full advantage of these funds
- Combined two travel programs as a result of a merger and worked with our TMC on the implementation of a new online booking tool
- Serve on the GBTA-TN Chapter Board of Directors for the 2021-2022 and 2023-2024 terms
- Administrator for our company-wide FedEx accounts and integrated 200+ accounts as a result of a larger merger
- Implemented and administer an online shipping application called SendPro which is used for FedEx shipments
- Approve and create user profiles in the SendPro shipping tool as well as resolve any user access issues
- Create weekly upload files for main FedEx account as well as additional 200+ accounts which are set up for EDI processing
- Create Commercial Premium Forwarding within USPS for office closures and moves.
Project Specialist – Facilities
Change Healthcare/United Healthgroup
Nashville, TN
04.2013 - 10.2017
- Lease abstracting of entire company portfolio of 50 properties
- Coordinate and assist with in-house staff moves to re-align business units
- Coordinate and assist with entire office relocations of satellite offices
- Review, code and process facility related invoices
- Enter monthly CAM charges for leased properties in Sequentra system for payment
- Provide assistance to Sr
- Director of Real Estate with meetings, processing of leases and sub-leases for signature and document retention
- Reconcile monthly corporate American Express Business Travel Account (BTA)
- Provide guidance to employees regarding Corporate Travel Policy
- Contact for travel company and AmEx for any travel issues encountered by employees
- Pull data for all billable travel for our Altegra business units for monthly account billing
- Reconcile weekly FedEx Billing Summary Reports to verify that audit credits are received from FedEx
- Respond to maintenance issues and coordinate repairs with our building maintenance department
- Responsible for corporate Staples account to include reconciling invoice for payment, setting up profiles for new employees and approving orders
- Control corporate FedEx account
- Responsible for migrating new acquisition accounts into our Core Trust Program with FedEx for discounted rates
- Adding and deleting users from our accounts and following up on any past due notices that are received from FedEx
- Handle special projects as they arise for Sr
- Director of Real Estate.
Administrative Assistant/Contract Coordinator
Change Healthcare/United Healthgroup
Nashville, TM
08.2010 - 04.2013
- Provide support for Vice President of Corporate Services and four other department managers – Travel, Facilities Director, Purchasing Manager and Physical Security
- Served as back-up for Corporate Travel Director which included approving travel outside of policy; handling requests for AmEx T&E Cards; monitoring monthly overdue AmEx accounts and following up with cardholders to make sure payments had been made
- Track and process renewals for licenses, hardware, software and equipment for corporate headquarters and all satellite locations
- Make travel arrangements for Vice President and department managers
- Set up and coordinate meetings
- Track contracts through the legal review process
- Enter requisitions to generate purchase orders in Oracle
- Provide assistance to the corporate buyers when needed
- General offices duties to include answering phones and distributing mail
- Order office supplies for corporate headquarters.
Executive Administrative Assistant
Hartford Insurance – Nashville, TN Branch Office
Nashville, TN
08.2005 - 07.2010
- Provide assistance to the Branch Manager including completion of expense reports
- Organize Product Fairs and Agency Meetings
- Handle licensing for newly appointed Hartford agents
- Track and update attendance cards for Branch staff
- Run monthly and daily new business reports for Branch Manager
- Prepare mass mailings to agents
- Order supplies, stationary and marketing materials
- Provide telephone support for the office
- Input and complete pre-evaluation process for new business.
Sr. Administrative Assistant
Specialty Risk Services (a subsidiary of Hartford Insurance)
Nashville, TN
08.2000 - 08.2005
- Handled all human resource issues for 80+ employees
- Tracked and updated attendance cards
- Ordered supplies including laser check stock and printed material
- Back-up for System Specialist
- Tracked and paid all incoming invoices
- Ran monthly reports for Regional Vice President
- Coordinated all phone system repairs, changes and moves
- Responsible for all general office maintenance
- Prepared reports and spreadsheets in accordance with budget monitoring
- Input salary increases and performance bonuses
- Provided support to entire management team.
Administrative Associate
Hartford Insurance – Nashville, TN
Nashville, TN
02.1988 - 08.2000
- Typed correspondence and safety reports for Loss Control and Commercial Sales personnel
- Handled incoming calls from insureds and agents regarding safety topics and insurance questions
- Assisted in the set up of meetings and hospitality suites for insurance professionals conventions
- Data input of prospective client information for policy processing
- Completed software updates on computer systems
- Assisted with the installation and testing of new computer equipment and dial-up networks
- Prepared monthly MML for Atlanta, GA Management staff.
Office Manager
Old Timer Log Homes – Nashville, TN
Nashville, TN
02.1986 - 02.1988
- General running and set up of new marketing/sales office
- Handled all incoming correspondence and mass mailings
- Set up and maintained all current dealer files, contracts and mailing lists
- Ordered office supplies
- Office equipment maintenance
- Answered phones and greeted customers.
Executive Secretary
Lincoln Log Homes – Kannapolis, NC
Kannapolis, NC
02.1979 - 02.1986
- Placed and screened all calls for the owner of the company
- Handled all personal and confidential correspondence for owner
- Responsible for weekly payroll, accounts payable and general ledger input
- Kept records of incoming timber orders, verified delivery and paid invoices
- Answered phones and greeted customers/visitors.
Education
High School Diploma -
A.L. Brown High School
06-1981
Skills
- Corporate Travel Management
- Contract Negotiations
- Company guidelines and procedures
- Policies and procedures development
- Vendor Selection
- Vendor Relations
- Critical Thinking
- Self-Motivated
- Decision-Making
- Relationship Building
- Administrative Tasks
- Microsoft Word
- Excel
- Powerpoint
- Siebel underwriting system
- CAPIS agency licensing and management system
- Oracle
- PeopleSoft HRIS
- Sequentra
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Corporate Travel Manager
Change Healthcare/United Healthgroup
10.2017 - 10.2023
Project Specialist – Facilities
Change Healthcare/United Healthgroup
04.2013 - 10.2017
Administrative Assistant/Contract Coordinator
Change Healthcare/United Healthgroup
08.2010 - 04.2013
Executive Administrative Assistant
Hartford Insurance – Nashville, TN Branch Office
08.2005 - 07.2010
Sr. Administrative Assistant
Specialty Risk Services (a subsidiary of Hartford Insurance)
08.2000 - 08.2005
Administrative Associate
Hartford Insurance – Nashville, TN
02.1988 - 08.2000
Office Manager
Old Timer Log Homes – Nashville, TN
02.1986 - 02.1988
Executive Secretary
Lincoln Log Homes – Kannapolis, NC
02.1979 - 02.1986
High School Diploma -
A.L. Brown High School