Sandra Shepherd
Charleston,SC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure PT Work From Home Data Entry Position. Motivated professional offering proficiency in data entry combined with strong analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
13
13
years of professional experience
Work History
PT Customer Care Group Agent
Alorica
03.2011 - 05.2016
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
PT Branch Administrator
Vinifera Distributing Of South Carolina
06.2007 - 05.2010
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Generated financial and operational reports to assist management with business strategy.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Assessed employee performance and developed improvement plans.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
PT Administrative Assistant/Test Specialist
Trident Technical College
02.2003 - 03.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Education
Bookkeeping Certificate & Information Processing
Trident Technical College
Charleston, SC2006
Associate of Arts - Liberal Arts And General Studies
Trident Technical College
Charleston, SC05.1995
Certificate Microcomputer Bus Application
Trident Technical College
Charleston, SC1994
Skills
- Responsible and competent while working independently
- Positive Attitude
- Critical Thinking
- Outstanding written and verbal communication
- Accurate and diligent while working with numbers and detail
- Motivated to learn and assimilate new information quickly
- Excellent customer service skills
Timeline
PT Customer Care Group Agent
Alorica
03.2011 - 05.2016
PT Branch Administrator
Vinifera Distributing Of South Carolina
06.2007 - 05.2010
PT Administrative Assistant/Test Specialist
Trident Technical College
02.2003 - 03.2006
Bookkeeping Certificate & Information Processing
Trident Technical College
Associate of Arts - Liberal Arts And General Studies
Trident Technical College
Certificate Microcomputer Bus Application
Trident Technical College
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