Sandra Shimba
Houston,TX
Summary
Dedicated customer service professional with extensive experience in delivering exceptional client support and fostering customer loyalty. Recognized for strong communication and problem-solving abilities, adept at managing multiple priorities efficiently. Successfully enhanced operational processes, leading to significant improvements in overall customer satisfaction. Career aspirations include leveraging experience to drive even greater customer engagement and operational excellence.
Overview
9
9
years of professional experience
Work History
Project Manager Eagle Market
Houston Community College System
Houston, TX
01.2023 - 09.2024
- Oversee all aspects of operations: read, research and collect information consistent with our mission, values, and expectations.
- Prepares materials for formal and informal presentations
- Participate in interdisciplinary team to follow the evolution of each student academically.
- Assures management and completion of different projects within the department
- track and document data
- Supervise food distributions, donations, and deliveries.
- Work hand in hand with the counseling office to establish a detailed follow-up plan for each student.
- Provides documentation (including data, graphs and progress notes of each student) to the Dean of Student Success.
- Thoroughly track all metrics related all Eagle Market activities and maintaining associated paperwork ( MOUs, TEFAP)
- ensure food is sorted and stored in a safe and sanitary manner and safety and security procedures are followed.
- Ensure an efficient flow of service of food delivery, appearance, and cleanliness of the Pantry. Resolve student’s inquiries.
- Recruit, train, and support food pantry staff and volunteers.
- Collect and report data and prepare reports.
- Implement food pantry safety policies and procedures
VoIP Network Engineer
Verizon
Houston, TX
01.2021 - 08.2022
- Perform telephone number migrations, transitions, or customer-driven changes to their service
- Perform Telephone number adds for IASA based preloads for porting TNs.
- Enlist network management personnel support or repair organizations as necessary to facilitate trouble resolution
- Maximize network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
- Perform pre-validation checks ahead of the scheduled order activity
- Exercise independent judgment and manage the escalation process as required, in support of trouble repair activities.
- Utilize MMT (multi-migration tool) to perform validations, bulk migrations, and bulk task completions
- Implement system Network configuration on switches (DMS,C20,5E and EWSD) and removing /adding trunk groups,routes,PRIs ect.
- Perform CCL (concurrent call limit) changes
Collections Representative
U.S Bank
Marshall, MN
04.2020 - 07.2020
- Manage a portfolio of Equipment Finance contracts.
- Handle 73+ inbound and outbound customer calls.
- Negotiated payments.
- Strengthening client relationships while achieving established goals surrounding delinquency and losses.
- Arrange repayment schedules in order to minimize loss to the organization.
- Reasoned with customers and attempted to negotiate full balance payments.
- Worked in fast-paced environment.
- Handled multiple project and meet deadlines.
- Advised debtors on payment options and set up payment plans.
Customer Service Representative, Diversity Officer
SMSU Office of Diversity, Community College
Marshall, MN
05.2019 - 05.2020
- Provided accurate information about services to students.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answer the phone, and schedule appointments for the directors.
- Provided administrative support, such as filing documents, copying paperwork, and delivering packages.
- Produced professional, error-free letters, presentations, and spreadsheets.
- Coordinated project files to support the Director of Access Opportunity, Campus Diversity Officer needs, and enhance team success.
- Supported the Director of Access Opportunity, Campus Diversity Officer department, by compiling paperwork, taking detailed meeting minutes, and transcribing detailed notes for distribution to the entire department.
- Coordinated travel arrangements, including booking hotel rooms, car rentals, and airfare for staff traveling to domestic and international locations.
- Assist in the Campus Diversity Office in planning the different academic programs.
- Serve on the Diversity Committee; identify how SMSU will meet the goals of the Equity 2030 MN State Initiative.
Customer Service Representative- Volunteer
Memorial Hermann Memorial City Medical Center
Houston , TX
05.2015 - 10.2016
- Answered customer inquiries via phone, email, and chat.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Precisely documented information while performing tasks such as charge entry, registration, scheduling, insurance verification/coordination, and securing authorizations or referrals to support financial objectives.
- Performed front-end revenue cycle responsibilities as assigned, and informed patients and others about billing procedures and potential financial obligations as necessary.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Bachelor of Arts - Community Psychology & Health Promotion
Southwest Minnesota State University (SMSU)
07.2020
Associate - Arts, Liberal Arts
Houston Community College
01.2015
Skills
- Working collaboratively
- Analytical
- Multitasking
- MS Office
- Problem resolution
- Computer skills
- Project management
- Technical solutions development
- Data backups
- Meeting planning
- Detailed meeting minutes
- Technologically savvy
- Administrative operations
- Appointment scheduling
- Medical terminology
- Timely project completion
- Sensitive material handling
References
Anastasia Muthini
RN Case Manager
3-Rivers -TJ5 & TJ6
972-815-9042
Annastacia.Muthini@hhs.texas.gov
Jefferson Lee IV
Dean of Students
Southwest Minnesota State University
612-600-6395
Ben Nwachuku
Information Tech Specialist II
Technology Resource Center at Southwest Minnesota State University
1501 State St. Marshall, MN, 56258
(507)537-6261
Ben.Nwachuku@smsu.edu
Timeline
Project Manager Eagle Market
Houston Community College System
01.2023 - 09.2024
VoIP Network Engineer
Verizon
01.2021 - 08.2022
Collections Representative
U.S Bank
04.2020 - 07.2020
Customer Service Representative, Diversity Officer
SMSU Office of Diversity, Community College
05.2019 - 05.2020
Customer Service Representative- Volunteer
Memorial Hermann Memorial City Medical Center
05.2015 - 10.2016
Bachelor of Arts - Community Psychology & Health Promotion
Southwest Minnesota State University (SMSU)
Associate - Arts, Liberal Arts
Houston Community College
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