Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Shores

Salem,OR

Summary

Hello, my name is Sandra. I currently work as a Kitchen Manager but have experience in all types of fields. I have 6 plus years of customer service experience, with most of those being in retail. I’m a fast learner and ready to take on any challenges thrown at me.

Overview

3
3
years of professional experience

Work History

Kitchen Manager

Sodexo USA
09.2022 - Current
  • Performed all work to top standards, proving best service for students, employees and school visitors.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Organized and prepared ingredients for batch cooking.
  • Maintained tools, equipment, and surfaces in clean, neat and working order.
  • Prepared food according to recipe instructions to manage regular school meals.
  • Utilized safe and efficient methods for operating equipment.
  • Upheld correct procedures for preparing foods and storing leftovers.
  • Monitored use of condiments, utensils, and beverages and restocked as needed.
  • Adhered to safe and proper storage guidelines for incoming supplies.
  • Followed guidelines for safe serving, appropriate temperatures, and proper presentation.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Managed inventory of dining room products, including condiments, linens and flatware.
  • Stocked displays with new and transferred merchandise.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Greeted guests with friendliness and professionalism.
  • Offered product samples, answered questions and suggested products.
  • Tailored orders to address customer allergies and concerns.

Beauty Consultant

Sephora USA
11.2021 - 07.2022
  • Greeting each customer as they walk in. After asking what brings them in I listen to their needs so I can find the best solution to their problem.
  • Helping customers feel relaxed and comfortable with the services.
  • Explaining each step in what I am doing and access their personal needs along the way.
  • Relying on good communication to ensure every station runs smoothly considering there are anywhere from 2-5 people on the floor doing these services.
  • Helping clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
  • Up-selling additional products and services to increase sales numbers.
  • Keeping work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Providing clients with personalized skincare recommendations to support maintenance of healthy skin.
  • Maintaining counter and display areas in a clean and neat fashion.
  • Meeting or exceeded sales goals on regular basis.
  • Kept up-to-dae with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Achieved personal sales goals consistently through effective time management and prioritization of tasks.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Managed efficient cash register operations.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.

Beauty Consultant

Ulta
05.2021 - 10.2021
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Achieved personal sales goals consistently through effective time management and prioritization of tasks.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Prioritized helping customers over completing other routine tasks in store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Improved overall store cleanliness by maintaining an organized workspace throughout daily operations.
  • Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
  • Maintained counter and display areas for cleanliness and organization.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Sanitized makeup tools to avoid spread of infection.
  • Worked closely with fellow consultants during peak hours to ensure all customers received prompt attention and assistance.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Managed appointment bookings efficiently, maximizing consultant availability for walk-in customers while minimizing wait times for scheduled clients.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

High School Diploma -

Rancho Alamitos High School
Garden Grove, CA
06.2016

Skills

  • Expert customer service
  • Relationship-Building
  • Placing online orders
  • Receptionist work
  • Answering phones
  • Scheduling appointments
  • Accurate Money Handling
  • Working fast paced
  • Cleaning
  • Being detail-orientated
  • Verbal And Written Communication
  • Managing Reservations
  • Team Collaboration and Leadership
  • Professionalism
  • Employee Supervision
  • Active Listening
  • Excellent Communication
  • Quality Assurance
  • Inventory Control
  • Adaptability
  • Food Preparation
  • Food production management
  • Customer Retention
  • Attention to Detail
  • Multitasking and Organization
  • Staff Training and Development
  • POS Terminal Operation
  • Time Management
  • Data entry

Timeline

Kitchen Manager

Sodexo USA
09.2022 - Current

Beauty Consultant

Sephora USA
11.2021 - 07.2022

Beauty Consultant

Ulta
05.2021 - 10.2021

High School Diploma -

Rancho Alamitos High School

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Sandra Shores