Sandra Shubert
La Mirada,CA
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
29
29
years of professional experience
Work History
Store Manager
Lane Bryant
10.2012 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
The children's place
05.2007 - 10.2012
- Store manager training associates on customer service as well as brand culture in the store
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Adhering to all policies and procedures
- Planning and organizing floor sets in a timely manner to company standards
- operational audits. passing operational audits and used in district as a trainer in operations and scheduling
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Eddie Bauer outlets
07.2002 - 04.2007
- Opening outlet store in 2005 and running a 2.4 million dollar store
- Got promoted within company from assistant to store manager within 2 years.
- Running a staff of 60 at peak times and 20 non peak
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- visited and partnered with other outlet locations for support and best practices
Visual Merchandising Manager
Gapkids/baby gap
08.1999 - 07.2002
- Managed merchandising standards and maintained consistency across distribution channels.
- Contributed to company growth through targeted visual merchandising efforts that aligned with overall business objectives.
- Wrote merchandising guidelines for new product launch kits to keep teams on same page and effective.
- Promoted 2 associates to visual merchants in their own store.
- Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
Dept Manager/Liz Claiborne Consultant
Robinsons may
12.1995 - 08.1999
- Established clear performance expectations for staff members which led to increased accountability.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Before being promoted to dept manager, I merchandised 4 divisions of Liz Claiborne within the store
- Had clients for Liz Claiborne called them when product came in as well as helping them with personal shopping experience.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Education
Associate in Arts (AA) in Business administration -
Fullerton junior college
01.1996
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Team leadership and coaching
- Operations
- Recruitment and hiring
Personal Information
Title: Retail store manager/operationally sound and merchant
Timeline
Store Manager
Lane Bryant
10.2012 - Current
Store Manager
The children's place
05.2007 - 10.2012
Store Manager
Eddie Bauer outlets
07.2002 - 04.2007
Visual Merchandising Manager
Gapkids/baby gap
08.1999 - 07.2002
Dept Manager/Liz Claiborne Consultant
Robinsons may
12.1995 - 08.1999
Associate in Arts (AA) in Business administration -
Fullerton junior college
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