Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Shulskie

Noxen,PA

Summary

Dynamic leader with a proven track record at Exeter Police, adept in decision-making and team leadership. Excelled in enhancing public safety and customer service, achieving significant improvements in community trust and operational efficiency. Skilled in time management and adept at fostering professional environments, demonstrating exceptional ability to motivate and maintain high-performance teams.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.

Overview

38
38
years of professional experience

Work History

Manager

309 Gas 2 Go
07.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Manager

Yogkala Management
08.2014 - 07.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Controlled costs to keep business operating within budget and increase profits.

Police Officer

Exeter Police
05.1992 - 06.2003
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Conducted searches of individuals, vehicles and premises.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Answered emergency calls for help from citizens and business owners.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Testified effectively in court, contributing to successful prosecutions of offenders.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.

Police Officer

Exeter Township
09.1992 - 06.2002
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Conducted searches of individuals, vehicles and premises.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Testified effectively in court, contributing to successful prosecutions of offenders.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Enforced traffic laws diligently, promoting road safety and reducing accident rates.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
  • Provided testimony in court proceedings.
  • Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
  • Apprehended suspects, read Miranda Rights, and transported offenders to jail.
  • Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.

Police Dispatcher /Office Secretary

Wyoming Police
03.1987 - 01.2002
  • Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
  • Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
  • Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
  • Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and uptodate.
  • Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Assisted callers in emergency situations with appropriate information and support.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.

Education

Act 120 - Law Enforement

Lackawanna Jr College
Scranton, PA
06-1992

GED -

Spoc Program
Wilkes-Barre, PA
09-1990

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Timeline

Manager

309 Gas 2 Go
07.2024 - Current

Manager

Yogkala Management
08.2014 - 07.2024

Police Officer

Exeter Township
09.1992 - 06.2002

Police Officer

Exeter Police
05.1992 - 06.2003

Police Dispatcher /Office Secretary

Wyoming Police
03.1987 - 01.2002

Act 120 - Law Enforement

Lackawanna Jr College

GED -

Spoc Program

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Sandra Shulskie