Sandra Silvain

Real Estate - Office Manager

Burdick Residential Appraisals

Tucson, United States

04.2002 - Current

Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Monitored company inventory to keep stock levels and databases updated.
Maintained efficient office operations by handling errands and administrative functions.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Edited documents to keep company materials free of grammar errors.
Performed research to collect and record industry data.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Liaised between clients and vendors and maintained effective lines of communication.

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