Summary
Overview
Work History
Education
Skills
Accomplishments
Licenses
ADDITIONAL EXPERIENCE
Timeline
Generic

Sandra Simmons

Hendrix,USA

Summary

Dynamic and results-oriented Business Administrator and Project Manager with extensive expertise in optimizing operations, finances, and resources. Proven track record of driving revenue growth, reducing costs, and enhancing operational efficiency. Recognized for strategic thinking alongside exceptional leadership, communication, and problem-solving skills. Equipped with strong business acumen and a deep understanding of industry trends, adept at developing and implementing effective strategies that align with organizational goals.

Overview

17
17
years of professional experience

Work History

Client Account Support Sr. Analyst

Cigna Healthcare
08.2023 - Current
  • Extensive knowledge and understanding of moderately complex processes, compliance and regulatory requirements and delivers specific delegated tasks in managing a moderately complex book of business
  • Accountable to proactively manage, respond and address client and broker inquiries through service plans to facilitate results attainment for the client experience, persistency and overall customer growth.
  • Manage all service aspects of Client Account service deliver, product offerings, funding types and platforms for assigned accounts within a market.
  • Managing business relationships, delivery of moderately complex client and broker request, using independent judgement and discretion, proactive service support and management of sensitive cases.
  • Facilitating root cause analysts and issuing resolution across matrix lines.
  • Attention to detail, accuracy and ability to work under tight time constraints and communicated effectively for the team success.
  • Manage approximately 100 incoming emails, calls, tasks per day from brokers, clients and internal partners

Office Administrator

Wolff Chiropractic Clinic, Inc
04.2014 - 12.2024
  • Overseeing of all business operations as it relates to process improvement, compliance, income tax, to include all duties that support financial operations.
  • Responsible for payroll completion to include monthly/quarterly state and federal reporting.
  • Supervising administrative staff and dividing responsibilities to ensure performance.
  • Implemented OSHA policies and procedures for in-house laboratory, along with ensuring HIPAA guidelines are met throughout clinic.
  • Oversee employees’ training, continuing education and staff coordination.
  • Completed bi-weekly payroll for 3 employees.

Area Manager

Durant Health Management Associates
03.2008 - 08.2011
  • Functioned as a liaison between the physician/staff members/corporate offices.
  • Created and communicated process improvements to reach target goals set by corporate.
  • Overseeing of employees’ training, continuing education and time for payroll for approximately 30 employees.
  • Detected, investigated, and remedied discrepancies in insurance billing across clinics, if required.
  • Ensured that employees observe company protocols.
  • Trained clinic managers in daily clinic operations and supervisory techniques.

Education

Bachelor of Business Administration - Business Administration Management

Southeastern Oklahoma State University
Durant, OK
12.2018

Associate of Applied Science - Business & Management

Southeastern Oklahoma State University
Denison, TX
12.2005

Skills

  • Time Management
  • Problem Solving/Critical thinking
  • Communication skills
  • Project Management
  • Detail-oriented/strategic planning
  • Business Development
  • QuickBooks/Accounting
  • Revenue & Profit growth
  • Microsoft Proficiency: (Excel, Word, Access, PowerPoint)
  • Performance monitoring
  • Client management

Accomplishments

  • Successfully implemented Medicare approved guidelines/program by introducing EHR for incentive monies
  • Pioneered the operational structure that is currently in place for the family business: used car dealership
  • Developed and supported departmental objectives to ensure compliance for the family business
  • Analyze costs and performance metrics to ensure adherence to budget and organization vision.

Licenses

Certified Professional Coder

ADDITIONAL EXPERIENCE

  • Dr. Nieberg’s Office May 2006 - Aug. 2010
  • Sherman Cardiovascular Care Associates Aug. 2004 - July 2005
  • Wilson N. Jones Hospital May 2002 - Feb 2004
  • Simmons Auto Sales Jan 1998 - Current

Timeline

Client Account Support Sr. Analyst

Cigna Healthcare
08.2023 - Current

Office Administrator

Wolff Chiropractic Clinic, Inc
04.2014 - 12.2024

Area Manager

Durant Health Management Associates
03.2008 - 08.2011

Bachelor of Business Administration - Business Administration Management

Southeastern Oklahoma State University

Associate of Applied Science - Business & Management

Southeastern Oklahoma State University

Similar Profiles

CREATE PROFILE