Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sandra Singer

Kannapolis,NC

Summary

Customer-oriented General Manager with over 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

Hickory Tavern
05.2021 - Current
  • As General Manager I am responsible for all of the restaurant’s operations, including generating revenue and controlling costs
  • Daily tasks ranged from supervising employees, scheduling, cash handling, developing and overseeing training programs for all staff, daily reporting and ensuring our company’s culture is present each and every day
  • Ensuring all purchasing and inventories are in line bi-weekly with our P&L goals and make adjustments accordingly with each department manager
  • In our first fiscal period of 2022 I was able, with help of my team, to increase profitability by 28% over last year as well as building the AVU for my unit from $3.4 million to $3.7 million over 2021; this current year we are on track to grow to $4.1 million.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Assistant Manager

Famous Toastery
09.2020 - 04.2021
  • Daily tasks ranged from supervising employees, scheduling, cash handling, developing and implementing training programs for all front of house staff, daily reporting and ensuring proper service on the dining room floor
  • When in the kitchen I was responsible for recipe adherence, food quality and weekly inventory
  • I also helped to create weekly food specials as well as monthly drink specials and any other duties assigned by my general manager.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Shift Leader/Manager

Firebirds Wood Fired Grill
01.2016 - 09.2020
  • As a shift leader I am responsible for many tasks which can include, but are not limited to, opening and or closing the restaurant, managing production, ensuring recipe adherence is being maintained for all employees during production, butchering for our daily pars, managing execution of lunch and dinner shifts and most importantly ensuring that the guest experience is consistent at every table and every day
  • My areas of responsibility include assisting with product ordering, keeping track of monthly and daily comps, interviewing, training and development of newly hired staff members and ensuring cleaning routines are being executed regularly
  • As a Certified Trainer I was afforded the opportunity to open two different locations for Firebirds; one in South Carolina and one in New Jersey
  • Being a Trainer in a new store you become an essential extension of management which has helped me to become a more, well rounded leader.
  • Troubleshot equipment to reduce service calls and downtime.
  • Cultivated professional working relationships with peers and supervisors.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.

Assistant General Manager

Big View Diner
07.2015 - 12.2015
  • My daily tasks ranged from supervising employees, scheduling, cash handling, developing and implementing training programs for all front of house staff, daily reporting, ensuring proper service on the dining room floor, executing large banquet parties and any other duties assigned by my owners and direct supervisor.

Assistant Kitchen Manager (Sushi)

eeZ Fusion and Sushi
06.2014 - 06.2015
  • My daily tasks ranged from supervising employees, daily order entry, inventory, butchering fish for line production, ensuring proper menu execution and training new staff members to meet company standards
  • I also had the pleasure of still being a working manager in that I was very active on the line rolling sushi as well as cutting fish for sashimi presentations
  • I also was in charge of all small-wears for the restaurant and ensuring that we had enough inside as well as in stock for a high volume atmosphere.
  • Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
  • Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
  • Optimized food presentation techniques, enhancing visual appeal of dishes while maintaining consistent portion sizes.

Education

Applied Science Culinary Technology -

Cape Fear Community College
Wilmington
12.2011

General Education -

Central Piedmont Community College
Charlotte, NC
09.2006

Skills

  • Communication
  • Leadership
  • Budgeting
  • Sales Forecasting
  • Sales Growth
  • Identifying Areas for Improvement
  • Development of Personnel
  • P&L Administration
  • KPI Tracking
  • Catering/Banquet Execution
  • Merchandising
  • Performance Analysis
  • Performance Evaluation and Monitoring
  • Organizational Development

Certification

  • ServSafe for Managers Certified

Timeline

General Manager

Hickory Tavern
05.2021 - Current

Assistant Manager

Famous Toastery
09.2020 - 04.2021

Shift Leader/Manager

Firebirds Wood Fired Grill
01.2016 - 09.2020

Assistant General Manager

Big View Diner
07.2015 - 12.2015

Assistant Kitchen Manager (Sushi)

eeZ Fusion and Sushi
06.2014 - 06.2015

Applied Science Culinary Technology -

Cape Fear Community College

General Education -

Central Piedmont Community College

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Sandra Singer