Summary
Overview
Work History
Education
Skills
Timeline

Sandra Sires

Contact CS Agent
Iola,WI

Summary

Customer service professional with extensive experience at Advantmed, specializing in CRM software and communication. Enhanced customer engagement through innovative solutions and effective problem-solving techniques. Committed to delivering exceptional service and driving quality improvements, resulting in strong relationships and elevated user experiences.

Overview

8
8
years of professional experience

Work History

CSR - Customer Service Representative

Advantmed
Irvine, CA
03.2024 - Current
  • Trained customer service team engaged members pre- and post-assessments to address inquiries and schedule visits.
  • Documented all customer interactions in RDS software, adhering to company standards.
  • Utilized client portal for real-time access to status updates, call notes, and reports.
  • Developed member-facing website, MyHealthAssessment.com, to address common questions regarding in-home visits.
  • Implemented telehealth solution to capture validated health information and identify care gaps.
  • Provided product guidance and troubleshooting support to enhance user experience.
  • Anticipated needs to boost productivity and elevate customer service quality.
  • Analyzed call trends to pinpoint improvements in customer service processes.

Receptionist

Amherst Veterinary Hospital
Amherst, WI
07.2023 - 03.2025
  • Checked in animal patients to ensure efficient workflow.
  • Gathered and certified pet and owner information for accurate records.
  • Maintained detailed records to support operational efficiency.
  • Scheduled appointments to optimize daily operations.
  • Processed payments to facilitate transactions.
  • Encouraged retail sales to boost revenue.
  • Prepared prescriptions and explained instructions for pet care.
  • Performed various administrative tasks as required.

Support Call Center Customer Service Representative

VF corporation-Remote
Appleton, WI
08.2022 - 03.2025
  • Resolved customer inquiries through phone, email, chat, and social media channels.
  • Managed tasks independently to meet time and quality standards.
  • Measured performance against predefined service level metrics.
  • Engaged primarily with team members, limiting external communication.
  • Demonstrated basic numeracy and literacy skills in daily tasks.
  • Exhibited courtesy and effective verbal communication skills.
  • Supported achievement of team goals through personal contributions.
  • Utilized Genesis Cloud, Smartsheet, and Outlook tools for task execution.

Appointment Generator

Culligan Water
Zephyrhills, FL
11.2021 - 03.2025
  • Scheduled appointments for complimentary water analysis using BAM system for sales manager.
  • Educated customers on water types and purification solutions, including softeners and Reverse Osmosis.
  • Established lasting customer relationships through prompt responses and effective communication.
  • Utilized friendly, persuasive techniques to overcome objections and enhance customer engagement.

Call Center Customer Service Representative

MCI Mass Markets Inc.
Remote
03.2021 - 03.2025
  • De-escalated customer concerns while maintaining a calm and friendly demeanor.
  • Uphold strict quality control policies during all customer interactions.
  • Handled inbound and outbound calls related to Covid-19 inquiries.
  • Set appointments for vaccine-related consultations effectively.
  • Provided accurate information on Moderna, Pfizer, and Johnson & Johnson vaccines.
  • Multitasked across various applications including Zoom, Amazon Workspace, CRM, Maximus, and UKG Pro.

Appointment Generator

Culligan Water
Zephyrhills, FL
01.2018 - 03.2025
  • Scheduled appointments for free water analyses using BAM system for sales manager.
  • Educated customers on product benefits, addressing features and inquiries.
  • Demonstrated knowledge of various water types and purification solutions.
  • Established strong customer relationships through effective communication and prompt service.
  • Utilized persuasive strategies to overcome objections and facilitate sales.
  • Coordinated appointment times with interested customers based on availability.
  • Informed clients about Culligan's water purification systems, softeners, and Reverse Osmosis options.

Call Center Customer Service Representative

Randstad Employment Services
Riverview, FL
07.2017 - 03.2025
  • Utilized TMS, CRM, and communication systems to enhance operational efficiency.
  • Conducted outgoing calls for offline customer support to verify mailing and billing addresses.
  • Managed residents and business mail statements for accurate delivery and record-keeping.
  • Documented accounts requiring offline customer support to track service issues.
  • Coordinated printing of cover addresses for remailing statements to customers.
  • Entered former accounts for residents and businesses, verifying balance status and delivery preferences.
  • Assisted in mailroom operations by sorting statements for timely dispatch.
  • Ensured adherence to delivery methods including standard mail, email-only, and hybrid formats.

Education

High school diploma - General Studies

Washington High, Milwaukee, WI
08-1987

Skills

  • Customer support and service
  • Live chat management
  • CRM and RDS software
  • Sales management and strategy
  • Quality control and assurance
  • Communication skills
  • Dealership experience
  • Unity development
  • Microsoft Outlook proficiency
  • Front desk operations
  • Outbound calling techniques
  • AS400 expertise
  • Smartsheet utilization
  • Cold calling strategies
  • Retail sales experience
  • Veterinary industry knowledge
  • Genesys software proficiency
  • Windows Remote Desktop usage
  • Global Protect familiarity
  • Microsoft Teams collaboration

Timeline

CSR - Customer Service Representative - Advantmed
03.2024 - Current
Receptionist - Amherst Veterinary Hospital
07.2023 - 03.2025
Support Call Center Customer Service Representative - VF corporation-Remote
08.2022 - 03.2025
Appointment Generator - Culligan Water
11.2021 - 03.2025
Call Center Customer Service Representative - MCI Mass Markets Inc.
03.2021 - 03.2025
Appointment Generator - Culligan Water
01.2018 - 03.2025
Call Center Customer Service Representative - Randstad Employment Services
07.2017 - 03.2025
Washington High - High school diploma, General Studies

Similar Profiles

CREATE PROFILE
Sandra SiresContact CS Agent