Sandra Sires

Answered 100 plus calls per day

Convincing customers to be transferred to a licensed agent by bundling their auto, home, or rental insurance. Internet leads for home and auto as well.

Systems worked on a daily basis which includes: Citrix workstation, Alvaria, Jabra, Microsoft outlook, Microsoft teams, myatsc.com, my.allstate.com, myallstate.com

• Provide professional assistance in scheduling and confirming healthcare assessments for members.
• Maintain real-time status updates using an intuitive client portal to streamline engagement.
• Deliver excellent customer service through personalized interactions and post-assessment follow-ups.
• Resolved customer inquiries efficiently using CRM software to enhance service delivery.
• Collaborated with cross-functional teams to streamline processes and improve response times.

• Provided inbound and outbound support for Covid-19 vaccine inquiries and appointment scheduling.
• Maintained professionalism while resolving customer concerns and troubleshooting issues.
• Navigated multiple work applications including Zoom, CRM, and Maximus for efficient workflow.

• Assisted with check-ins, appointment scheduling, and maintaining accurate client records.
• Processed payments and encouraged retail sales while providing excellent customer service.
• Supported veterinarians in prescription preparations and administrative tasks.

• Assisted customers via phone, email, chat, and social media to resolve inquiries efficiently.
• Maintained strict quality standards and metrics, ensuring high satisfaction ratings.
• Utilized CRM platforms like Genesis Cloud and Workforce Engagement Management to optimize service.

• Scheduled water analysis appointments, educating clients on filtration solutions.
• Built strong relationships through clear communication and persuasive strategies.
• Managed appointment systems and ensured seamless coordination for sales teams.

• Generated client leads through phone outreach, promoting water filtration solutions.
• Scheduled consultations for sales representatives to assess customer needs.
• Maintained accurate logs and followed up with prospective customers for engagement.

• Assisted customers with inquiries, complaints, and order management.
• Maintained a high standard of professionalism while handling sensitive customer concerns.
• Achieved strong performance metrics and customer satisfaction ratings.