Sandra Smith
Charlotte,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and knowledge of products.
Encouraging manager support for team building, Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
McDonald's
04.2020 - 05.2021
- Provided primary customer support to front line staff by packing bags and preparing drinks.
- Responded to customer requests quickly and with a smile.
- Developed rapport with customers that come into the restaurant regularly.
- Improved communication skills between customers and staff because of me being hearing impaired.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Attended High School - Basic Education
Central HighSchool
Virgin IslandsSkills
- Product Knowledge
- Packing skills
- Pay close attention because of hear impairment
- ASL Translation
- Payment Processing
- Quality Assurance
- Attention to Detail
- Team Collaboration
Timeline
Customer Service Representative
McDonald's
04.2020 - 05.2021
Attended High School - Basic Education
Central HighSchool
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