Professional Summary
Overview
Work History
Education
Skills
Timeline

Sandra Smith

McDonald's
Charlotte,NC
1
year of professional experience

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and knowledge of products.

Encouraging manager support for team building, Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History

Customer Service Representative

1 Year 1 Month
McDonald's | 04.2020 - 05.2021
  • Provided primary customer support to front line staff by packing bags and preparing drinks.
  • Responded to customer requests quickly and with a smile.
  • Developed rapport with customers that come into the restaurant regularly.
  • Improved communication skills between customers and staff because of me being hearing impaired.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Attended High School - Basic Education

Central HighSchool | Virgin Islands

Skills

Product Knowledge
Packing skills
Pay close attention because of hear impairment
ASL Translation
Payment Processing
Quality Assurance
Attention to Detail
Team Collaboration

Timeline

Customer Service Representative

McDonald's
04.2020 - 05.2021Read More

Central HighSchool

Attended High School from Basic Education
Read More
Sandra Smith