Sandra Smith
Ashland,VA
Summary
Proven Office Manager with a track record of enhancing operational efficiency at Fredericksburg Regional Head Start by streamlining office administration and customer service processes. Expert in organizational skills and administrative oversight, I excel in fast-paced environments, ensuring seamless team integration and confidentiality management.
Overview
44
44
years of professional experience
Work History
Office Manager
Fredericksburg Regional Head Start
08.1999 - 07.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Personal Service Representative
First Union National Bank
07.1998 - 07.1999
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Assisted clients in navigating complex forms and paperwork, simplifying the process for them.
- Increased client retention through personalized service and follow-up calls.
- Managed a diverse range of client profiles, ensuring each received personalized attention and care.
- Developed strong relationships with clients, becoming their trusted point of contact for personal services.
- Provided exceptional service by actively listening to client needs and offering tailored solutions.
- Provided support during high-stress situations, helping clients remain calm while finding effective solutions to their problems.
- Conducted regular reviews of client accounts, identifying opportunities for additional services or improvements.
Daycare Provider/Owner
New Beginnings Daycare
09.1993 - 06.1998
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
- Developed strong relationships with families, fostering trust and open communication between parents and caregivers.
- Enhanced child development by implementing age-appropriate activities and learning experiences.
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Provided individualized attention to each child, recognizing their unique needs and adapting care accordingly.
- Organized and maintained a clean, inviting play space that encouraged exploration while adhering to safety guidelines for childcare facilities.
- Assisted children in developing social skills through interactive games and group activities that promoted cooperation and teamwork.
- Supported families during transitions such as toilet training or starting school by providing guidance on strategies for success at home.
Supply Technician
United States Government Printing Office
09.1990 - 07.1993
- Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
- Coordinated logistics activities for seamless transportation of goods from suppliers to end-users, minimizing delays and disruptions.
- Used identification tags, stamps and electronic marking tools to mark stock items.
- Resolved discrepancies between purchase orders and invoices promptly, ensuring accurate billing information was maintained.
- Conducted regular inventory audits to maintain accurate records and reduce discrepancies in stock levels.
- Determined causes of discrepancies to make appropriate adjustments to correct inventory records and documents.
Supply Clerk and Secretary
Department of Defense, Defense General Supply Cen.
08.1979 - 07.1990
- Organized and maintained stock records and documents.
- Enhanced inventory management by implementing efficient tracking and organization systems.
- Coordinated closely with other departments to anticipate future needs based on project timelines or seasonal fluctuations.
- Ensured timely deliveries by coordinating closely with transportation providers and monitoring shipment schedules.
- Maintained strict adherence to company policies and procedures, ensuring compliance with all applicable laws and regulations.
- Maintained a clean and safe working environment, adhering to all safety protocols and regulations.
Education
High School Diploma -
Patrick Henry High School
Ashland, VA06.1977
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative Support
- Bookkeeping
- Document Management
- Clerical Support
- Relationship Building
- Mail handling
- Scheduling
- Scheduling Coordination
- Inventory Control
- Supply Management
- Administrative Oversight
- Meeting planning
- Computer Skills
- MS Office
- Decision-Making
- Scheduling and Coordinating
- Problem Resolution
- Teamwork and Collaboration
- Good Judgment
- Onboarding and Orientation
Timeline
Office Manager
Fredericksburg Regional Head Start
08.1999 - 07.2023
Personal Service Representative
First Union National Bank
07.1998 - 07.1999
Daycare Provider/Owner
New Beginnings Daycare
09.1993 - 06.1998
Supply Technician
United States Government Printing Office
09.1990 - 07.1993
Supply Clerk and Secretary
Department of Defense, Defense General Supply Cen.
08.1979 - 07.1990
High School Diploma -
Patrick Henry High School
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