Sandra Smith
Las Vegas
Summary
Results-driven claims manager with over 30 years of experience in workers' compensation. Proven track record in relationship building, problem-solving, and optimizing return-to-work strategies to enhance organizational efficiency.
Overview
39
39
years of professional experience
Work History
Workers' Compensation Case Manager
United States Post Office
Los Angeles, CA
07.1977 - 12.2016
- Managed complex workers' compensation claims to ensure timely processing and resolution.
- Collaborated with medical professionals to assess and validate treatment plans for injured employees.
- Developed and implemented strategies for effective claims management and cost containment.
- Analyzed case data to identify trends and recommend process improvements for efficiency.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ09-2008
Skills
- Case evaluation
- Relationship building
- Claims management
- Program administration
- Return to work coordination
- Case management software
- Training and guidance
- Disability management
- Customer service
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Critical thinking
- Organizational skills
- Decision-making
- Team building leadership
- Planning and coordination
- Relationship building and management
- Prioritizing and planning
- Customer relationship development
- Team management
- Proactive and focused
- Conflict resolution
- Self motivation
- Staff management
- Business relationship management
- Written communication
- Work planning
- Process implementation
- Workflow coordination
- Asset management
- Fraud prevention
- Human resources knowledge
- Word processing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Supervised team of 10 staff members.
Timeline
Workers' Compensation Case Manager
United States Post Office
07.1977 - 12.2016
Bachelor of Science - Business Management
University of Phoenix