Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Sok

Broomfield,CO

Summary

Dynamic delivery driver with a proven track record at Black Jack Pizza, recognized for enhancing customer satisfaction through timely and accurate deliveries. Dependable and detail-oriented, I excel in payment collection and foster positive relationships with customers, ensuring a seamless experience. Committed to teamwork and collaboration, I consistently meet and exceed expectations.

Overview

21
21
years of professional experience

Work History

Delivery Driver

Black Jack Pizza
10.2022 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.

School Bus Monitor

Tucson Unified School District - Transportation
08.2019 - 10.2022
  • Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
  • Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
  • Worked with bus driver and parents to meet specialized needs of passengers.
  • Enforced [State] safety guidelines for passenger transportation to keep children safe and driver free of distraction.
  • Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
  • Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
  • Assisted juvenile passengers in crossing roadway safely.
  • Supervised and assisted special-needs passengers, offering individual adult attention during transport.
  • Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
  • Contributed to a positive atmosphere on the bus by fostering respectful relationships with students and setting clear expectations for behavior.
  • Managed conflicts effectively among students, resolving disputes promptly and fairly while reinforcing appropriate behavior standards on the bus.
  • Enhanced student safety by efficiently monitoring and addressing any behavioral issues during bus rides.
  • Implemented emergency procedures when necessary, prioritizing student safety at all times.
  • Provided support to students with special needs, ensuring their comfort and well-being throughout the bus ride.
  • Checked to make sure students boarded correct bus, particularly for younger children.
  • Maintained clean, tidy and obstruction-free bus interior.
  • Accompanied driver throughout assigned routes on each school day.

Delivery Driver

Pizza Hut
04.2019 - 10.2022
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
  • Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
  • Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
  • Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
  • Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
  • Continually updated management regarding any potential delays or complications encountered during deliveries, allowing for proactive resolutions where possible.
  • Adhered to strict safety standards while transporting perishable food items, ensuring that all products arrived at their destination in optimal condition.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.

Pizza Delivery Driver

Black Jack Pizza
01.2017 - 04.2019
  • Delivered orders to customers to drive full satisfaction.
  • Processed payments, made change, and provided receipts.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Developed strong customer base through efficient and reliable service.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.

Cashier

Walmart
01.2005 - 2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.

Education

Shorecrest
Seattle, WA

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Dependable and reliable
  • Attention to detail
  • Punctual and reliable
  • Stocking and inventory
  • Payment collection

Timeline

Delivery Driver

Black Jack Pizza
10.2022 - Current

School Bus Monitor

Tucson Unified School District - Transportation
08.2019 - 10.2022

Delivery Driver

Pizza Hut
04.2019 - 10.2022

Pizza Delivery Driver

Black Jack Pizza
01.2017 - 04.2019

Cashier

Walmart
01.2005 - 2019

Shorecrest

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