Sandra Solano
San Antonio,Texas
Summary
Accomplished professional with a proven track record in healthcare and customer service, including a pivotal role at Jubilee Academies. Expert in emergency response and patient health assessments, complemented by a strong foundation in professionalism and ethics. Increased operational efficiency and enhanced patient care through effective collaboration and healthcare education. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
6
6
Certification
Work History
School Health Assistant
Jubilee Academies
01.2017 - Current
- Open and close Nurse's office following proper procedure's.
- Managed ill students, signs and symptoms to reduce abes
- Collaborated with parents, teacher's and staff to in-service them about students health plans and/or medical needs.
- Educated students on proper hygiene practices, promoting a healthy school environment.
- Evaluated students for existing health issues. Such as Vision, Hearing, Spinal and Acanthosis margins. screening's.
- Communicated effectively with parents regarding their child's clinic visits, fostering strong relationships between the school and families.
- Provided First Aid, CPR, AED, Seizure and emergency care for students and staff ensuring prompt and appropriate response to incidents on campus.
- Assisted in maintaining accurate medical records, contributing to efficient information management within the school health office.
- Addressed potential food allergies or dietary restrictions by working closely with cafeteria staff to ensure meal options for students whom had food allergies.
- Implemented effective strategies for managing medication administration within the school setting, adhering strictly to established protocols and doctor's orders.
- Conducted staff trainings on Stop the Bleed, CPR, Hair lice management in the classroom.
Cafeteria Team Member
SAISD
08.2007 - 05.2008
- Cleaned and sanitized surfaces, tools and equipment.
- Restocked condiments, beverages and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Prepared breakfast and lunch food items for high school students and staff.
- Received and stored and inventoried incoming supplies according to procedures
- Cooked food per recipe requirements in large batches for routine school times.
- Served food according to temperature, safety and presentation guidelines.
- Provided exemplary service to students, staff, and visitors.
Bank Teller
Bank Of America
01.2005 - 07.2007
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Removed mutilated currency from circulation.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Assistant Manager
Pizza Hut
06.1994 - 12.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cooked in the food prep line to get orders in and out at a fast pace in high demand hours.
- Waitress customer tables to ensure satisfactory service was given during high peak times.
- Managed cash register during rush hours for accuracy of food orders and exceptional customers service.
Substitute Teacher
SAISD
08.1999 - 05.2000
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Education
Spinal Screening Certification - Spinal Screener
Texas Department of State Health Services
San Antonio, TX09.2023
Vision Screener Certification - Vision Screener
Texas Department of State Health Services
Austin, TX05.2023
Hearing Screener Certification - Hearing/ Audiometric Equipment
Texas Department of State Health Services
Austin, TX05.2023
Continuing Education - Texas Immunization
Texas Department of State Health Services
Austin, TX06.2022
High School Diploma -
Highlands High School
San Antonio, TX05.1997
School Nurse Continuing Education - School Nurse
Christus Santa Rosa Health System
San Antonio, TX 02.2023 - 02.2023
Skills
- Professionalism and Ethics
- Physical Assessment
- Nutrition counseling
- Immunization Administration
- Medical record-keeping
- First aid and safety
- Certified in CPR/AED
- Blood Glucose Monitoring
- Patient Health Assessments
- Healthcare Education
- Emergency Response
- Records Management
- Medication Management
- First Aid Proficiency
- Basic Life Support
- Medication Administration
Certification
Vision, Hearing, Acanthosis, Spinal, Adult/ Child CPR, AED, Basic Life Support.
All Certifications are Up to Date.
Drawing,Painting,Planting and Basketball
In my spare time outside of work and family. I like to read, draw, paint, plant and play basketball. My family keeps me very busy. But when I have time you will find me doing one of the above list for that keeps me humble and refreshed and ready to continue life's learning.
Timeline
School Nurse Continuing Education - School Nurse
Christus Santa Rosa Health System
02.2023 - 02.2023
School Health Assistant
Jubilee Academies
01.2017 - Current
Cafeteria Team Member
SAISD
08.2007 - 05.2008
Bank Teller
Bank Of America
01.2005 - 07.2007
Substitute Teacher
SAISD
08.1999 - 05.2000
Assistant Manager
Pizza Hut
06.1994 - 12.2005
Spinal Screening Certification - Spinal Screener
Texas Department of State Health Services
Vision Screener Certification - Vision Screener
Texas Department of State Health Services
Hearing Screener Certification - Hearing/ Audiometric Equipment
Texas Department of State Health Services
Continuing Education - Texas Immunization
Texas Department of State Health Services
High School Diploma -
Highlands High School
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