Sandra Soria

Customer service complains, follow up customer concerns and provide solutions to Cosmetic Group USA Inc

• Board working with Quality assurance account Managers
• Direct contact via email and phone with customer representatives
• Review customer contracts and clauses making sure product meets customer requirements and guidelines
• Overseas daily production and QC activities and trains new production and QC Staff
• Issuance of acceptable Quality Levels (AQLs) for packaging components
• Reviews QC testing and results for finish goods, both in-house and contract laboratory
• Completes GPM-Complaint documentation
• Provides primary quality review and approval of all Cosmetic Master Production and QC documents prior to their use
• Implementation of new documentation and procedures to contribute problem solving and teamwork effort
• Creating process documents visual aids and SOPs (Standard Operative Procedure)
• C of As Certificate of Analysis follow up to ensure quality guidelines including MicroBiology testing (Certificate for customer and documentation evidence)
• Responsible for environmental monitoring air sampling
• Making sure product is manufactured under a safe environment according to customer and local regulation requirements and guidelines.
• Maintained records for compliance and analysis purposes.
• Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
• Conducted data review and followed standard practices to find solutions.
• Performed tests and inspections to conform to established standards.
• Increased customer satisfaction through diligent monitoring of product performance and addressing concerns promptly.
• Assessed quality of finished products with careful inspections.
• Fixed identified issues to increase productivity and boost workflows.
• Reported problems and concerns to management.
• Worked well in a team setting, providing support and guidance.
• worked with Height gage, pin gages, caliper , scales and other inspection tools

• Responsible for controlling nonconforming product and process, utilized in the manufacture, inspection testing and release of finish product
• Overall coordination, tracking/status for all in-house MRB material
• Work closely with planning engineering field staff and bill of materials to identify properties and resolve open issues
• Able to verify assembly documentation accuracy
• Read Engineering Drawing etc
• Conducted status and supplier quality meetings
• Dispositioned non-conforming parts and supplier quality issues.
• Improved office operations by automating client correspondence, record tracking and data communications.
• make the right decisions about NC materials quickly and reduce scrap and rework where possible.
• Perform troubleshooting electronics circuits or mechanical failures to find root cause.

• Process merchandise returns and exchanges
• Assist customers by providing information and resolving there complains
• Cash/card register transactions.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Handled customer inquiries and suggestions courteously and professionally.
• Maintained up-to-date knowledge of product and service changes.
• Cross-trained and backed up other customer service managers.