Sandra Spangler
Martinsburg,WV
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Substitute Teacher, K-12
Warren County Public Schools
08.2009 - 05.2011
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Medical Assistant
C-CAP
09.2008 - 05.2009
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Measured patient pulse oximetry.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Senior Store Associate
Army and Air Force Exchange Services
09.2005 - 03.2006
- Improved store efficiency with thorough knowledge of store policies, procedures, and product offerings.
- Cultivated strong relationships with repeat customers, leading to increased loyalty and return visits.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries promptly.
- Fostered a positive work environment by promoting teamwork, communication, and collaboration among staff members.
- Demonstrated adaptability by working effectively across different departments within the store as needed to meet business demands.
- Assisted in maintaining accurate financial records through daily cash register reconciliation tasks.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
Human Resources Specialist
Army Air Force Exchange Service
05.2000 - 12.2002
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Developed and monitored employee recognition programs.
Education
No Degree - General Studies
University of Maryland Global Campus
Kaiserslautern, GermanyCertificate - Emergency Medical Technician
Lord Fairfax Community College
Middletown, VA01-2008
High School Diploma -
Kaiserslautern High School
Kaiserslautern, Germany06-1995
Skills
- Vital sign monitoring
- Data entry
- Reliable team player
- Patient assessments
- First aid
- Fluent in Dutch
- Payment collection
- Blood pressure measurement
- Vital assessment
- Willingness to learn
- HR policies and procedures
- Training and mentoring
- Recruiting
- Onboarding and orientation
Timeline
Substitute Teacher, K-12
Warren County Public Schools
08.2009 - 05.2011
Medical Assistant
C-CAP
09.2008 - 05.2009
Senior Store Associate
Army and Air Force Exchange Services
09.2005 - 03.2006
Human Resources Specialist
Army Air Force Exchange Service
05.2000 - 12.2002
No Degree - General Studies
University of Maryland Global Campus
Certificate - Emergency Medical Technician
Lord Fairfax Community College
High School Diploma -
Kaiserslautern High School
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