Sandra Spann
Los Angeles,CA
Summary
- Experienced Manager who thrives in a professional business environment. Driven to uphold ethical standards while providing top-notch assistance to all clientele.
- Detail-oriented Household Manager aiming to bring immediate value to a [Job Title] opportunity by applying [Number] years of successful performance in similar roles. Passionate about utilizing knowledge of health and wellness, combines with superior organization skills, to cultivate efficient household operations.
Overview
32
32
years of professional experience
Work History
Household Manager & Caregiver
CC & Florence Spann
Los Angeles, CA
08.2022 - Current
- Assist with daily needs such as bathing, dressing, grooming, checking vital signs, medication set up
- Chauffer to all medical, personal appointments, test, lab work and pharmacy pick ups for medication
- Shop for groceries, prepare and serve meals
- Clean home and assist with laundry
- Schedule, cancel reschedule all doctors appointments
- Collaborated with other healthcare professionals to coordinate optimal patient care plans.
Personal Assistant & Caregiver
Deborah Smith
Ingelwood, CA
07.2015 - 07.2023
- Assist with personal daily needs including: meals, medication, checking blood pressure and blood sugar, shopping, cleaning and laundry
- Ran errands, handle bill payment, appointment scheduling and transport to all appointments.
Client Services Coordinator
Ben Hyatt Certified Deposition Reporters
Los Angeles
07.2016 - 08.2022
- Assist clients with all late copy transcript, read-only, third party, rough draft and expedited request
- Reply to all calls/emails from parties looking for transcripts that they have previously ordered
- Ensure delivery of late copy transcript, rough draft and expedited request with reporters and agencies
- Answer phones daily and direct calls as needed to the appropriate departments
- Make sure office staff is aware of expedited request by updating the system to ensure the order is processed timely
- Follow up on late transcripts; keep management apprised of any issues that need to be reported to CSR Board
- Create standing orders for ongoing cases and make sure all departments are aware
- Provide backup to production department as needed
- Process and double check C.O.D. orders placed with Owner to ensure that they are okay to processed and invoice or C.O.D
Personal Assistant & Caregiver
Charlene Smith
Los Angeles, CA
03.2014 - 07.2015
- Ran errands including: checking mail, shopping for groceries, handling bill payments and scheduling transport and accompany to all appointments
- Screen telephone calls and inquiries and directing them as appropriate
- Provide personal daily needs including: bathing, changing, feeding, administering medication, checking blood pressure and blood sugar, cleaning and laundry.
General Manager
U.S. Legal Support
Los Angeles, CA
10.2009 - 03.2014
- Handled opening of new Costa Mesa and Los Angeles offices
- In charge of updating and decorating the Sherman Oaks and Woodlands offices
- Complete oversight of the Los Angeles office and all departments for 18 plus staff and 60 plus court reporters
- Hiring, firing training and reporter recruitment
- Marketing, in-house sales, collections, purchasing and accounts receivable
- Client entertainment including in-house and off-site events, dinners and conventions
- Oversaw court reporting and food services for the Sherman Oaks and Woodland Hills offices
- Increased revenue from 5 million to 8 million.
Calendar Manager
Veritext Court Reporting
Los Angeles, CA
01.2007 - 10.2007
- Responsible for reception, scheduling and client services for the Orange County office
- Handled daily calendar for 30 plus court reporters
- Assisted with overflow of scheduling, reception and client services for the Los Angeles and San Francisco offices
- Created and managed the Construction Defect Department, including the Document Depository, calendar and the Master Exhibit Binders.
Office Manager
Paulson Reporting & Litigation Services, Inc.
Los Angeles, CA
11.1998 - 03.2006
- Managed and mentored a team of 16 professionals
- Oversaw the calendar and production for 50 plus reporters
- In-house sales, marketing and collections
- Hiring, firing, reporter recruitment and training staff and court reporters
- Responsible for increase of business from $200,00.00 to 5 million.
Case Administrator
JAMS/Endispute
Santa Monica, CA
04.1996 - 10.1997
- Assisted judges with scheduling of cases, typing awards, correspondence, processed billing and collections
- Trained new and existing employees
- MIS liaison preformed a variety of technical support functions.
Account Executive
JAMS/Endispute
Santa Monica, CA
03.1993 - 03.1996
- Scheduled new cases for judges and attorneys; interviewed and observed new/current panelist hearing techniques
- Processed large volume of new existing customer calls, cold/follow-up calls, conducted file reviews, developed new accounts, run sales/marketing reports
- Assisted Management with training of new Account Executives.
Judicial Assistant
JAMS/Endispute
Santa Monica, CA
08.1992 - 02.1993
- Handled scheduling of cases for judges, typing awards, reports, correspondence, processed billing and confirmation letters
- Trained new/existing staff with month-end procedure.
Client Coordinator/Administrative Assistant
JAMS/Endispute
Santa Monica, CA
02.1992 - 08.1992
- Processed high volume of telephone calls, greeting clients and collecting payments
- Distributed incoming mail/legal documents, typing correspondence, awards and reports
- Ordered supplies, cash application, daily deposit.
Education
Microcomputer Support Specialist -
New Horizons Computer Learning Center - Computers
01.1998
Skills
- Managing
- In-house marketing
- Training and supervision
- Administration skills
- Excellent communication skills
- Strong interpersonal skills
- Customer relations experience
- Troubleshooting and problem solving
- Caregiving
- Personal Assistant
- Household Management
Accomplishments
- Assisted Executive Management with the opening, and decorating of several new and renovated offices through California
- Ensured that excellent court reporting and litigation services were provided for large multi-party complex cases
- Increased business by several millions through contacts and excellent customer service for three court reporting agencies
Training Seminars
- Customer Service
- Time Management
- Grammar Usage/Spelling
- Professional Selling Skills
Timeline
Household Manager & Caregiver
CC & Florence Spann
08.2022 - Current
Client Services Coordinator
Ben Hyatt Certified Deposition Reporters
07.2016 - 08.2022
Personal Assistant & Caregiver
Deborah Smith
07.2015 - 07.2023
Personal Assistant & Caregiver
Charlene Smith
03.2014 - 07.2015
General Manager
U.S. Legal Support
10.2009 - 03.2014
Calendar Manager
Veritext Court Reporting
01.2007 - 10.2007
Office Manager
Paulson Reporting & Litigation Services, Inc.
11.1998 - 03.2006
Case Administrator
JAMS/Endispute
04.1996 - 10.1997
Account Executive
JAMS/Endispute
03.1993 - 03.1996
Judicial Assistant
JAMS/Endispute
08.1992 - 02.1993
Client Coordinator/Administrative Assistant
JAMS/Endispute
02.1992 - 08.1992
Microcomputer Support Specialist -
New Horizons Computer Learning Center - Computers
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