Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Sandra Sparks

Sandra Sparks

Atlanta,GA

Summary

Accustomed to managing and moderating online communities, ensuring respectful dialogue and enforcing community guidelines. Strengths include conflict resolution, fostering positive online environments, and strong familiarity with digital platforms and social media. Proven ability to derive measurable improvements in community engagement and user satisfaction. Resourceful Chat Moderator known for high productivity and efficient task completion. Skilled in community engagement, content moderation, and crisis management. Excel in communication, empathy, and problem-solving to enhance user experience and maintain positive online environments.

Overview

29
29
years of professional experience

Work History

Digital Content Creator

Self Employed Writer
Atlanta, GA
01.1996 - Current
  • Composed copy for email newsletters, blog posts, press releases, product descriptions.
  • Posted useful, creative and timely content on social media, blog and website.
  • Curated content for social media platforms.
  • Utilized editing and photography tools to enhance storytelling.
  • Managed social media accounts, growing audience engagement.
  • Crafted engaging blog posts that increased website traffic.
  • Developed content governance guidelines to ensure consistency and quality across all channels.
  • Curated content for a diverse audience, tailoring messages to different demographic groups.

Chat Moderator

Self Employed Writer
Atlanta, GA
01.1999 - 12.2013
  • Provided customer service assistance in a professional and courteous manner.
  • Resolved customer complaints, disputes and other issues in an efficient and timely manner.
  • Identified trends in customer inquiries and reported them to management for review.
  • Tracked user activity to detect suspicious behaviour or violations of rules.
  • Enforced standards of conduct by issuing warnings or taking appropriate action when necessary.

Education

Associate of Arts - Music

Clayton Junior College
Morrow, GA
05-1973

Skills

  • Video Editing
  • Google Analytics
  • Content Strategy
  • Illustration
  • Photography
  • Scriptwriting

Affiliations

  • Much of my internet experience was administering and moderating discussion groups for over a decade. Some of the groups I moderated were for fans of cable reality shows, Paranormal State and Psychic Kids. That topic, during the peak of the paranormal rage during the mid 2000s, gave me a good deal of experience handling problem posts and troll activity. However, my first moderation work involved grief and depression support groups.

Timeline

Chat Moderator

Self Employed Writer
01.1999 - 12.2013

Digital Content Creator

Self Employed Writer
01.1996 - Current

Associate of Arts - Music

Clayton Junior College
Sandra Sparks