Sandra Spears
Hillsboro
Summary
20 years of extensive expertise in customer service and crisis management, adept at enhancing operational efficiency and client satisfaction. Demonstrates strong leadership and computer skills, effectively managing inventory and financial documentation. Passionate about fostering a welcoming environment, committed to leveraging skills to contribute positively to community enrichment.
Overview
9
9
years of professional experience
Work History
Cashier
JCPenney
07.2025 - Current
- Provide exceptional customer service, fostering a welcoming environment and enhancing customer satisfaction.
- Maintain accurate cash drawer balances through diligent record-keeping, ensuring financial integrity and compliance.
- Work closely with team members to manage high-volume sales periods, ensuring seamless operations and customer engagement.
- Educate customers on promotions and loyalty programs, driving increased membership and repeat business.
Personal Shopper
Walmart
08.2022 - 12.2023
- Selects quality products to elevate customer satisfaction and boost repeat business.
- Coordinates inventory management, ensuring product availability and reducing wait times.
- Introduces order tracking system, enhancing order fulfillment and real-time updates.
- Records customer preferences, enabling personalized recommendations and improved shopping.
- Facilitates inter-department communication for seamless inventory flow and availability.
Fashion Team Lead
Walmart
02.2022 - 08.2022
- Led team to enhance sales and customer engagement, boosting store atmosphere.
- Analyzed product trends to improve inventory turnover and selection.
- Coordinated merchandising displays, increasing foot traffic.
- Implemented digital inventory system, reducing stock discrepancies.
- Mentored team to improve skills and morale, achieving sales targets.
Personal Shopper
Walmart
02.2021 - 02.2022
- Managed inventory levels effectively, ensuring product availability and reducing stock discrepancies, leading to improved operational efficiency.
- Partnered with team members to streamline order fulfillment processes, resulting in quicker service times and a noticeable increase in customer feedback scores.
- Provided exceptional customer service by actively listening to client needs, cultivating a welcoming environment that encouraged customer loyalty.
- Analyzed customer feedback to identify service gaps, implementing targeted strategies that led to a marked increase in client satisfaction.
- Fostered teamwork among staff to optimize order fulfillment, significantly reducing service times and enhancing overall customer experience.
Personal Shopper
Walmart
02.2020 - 01.2021
- Selects quality products to elevate customer satisfaction and boost repeat business.
- Coordinates inventory management, ensuring product availability and reducing wait times.
- Introduces order tracking system, enhancing order fulfillment and real-time updates.
- Records customer preferences, enabling personalized recommendations and improved shopping.
- Facilitates inter-department communication for seamless inventory flow and availability.
Customer Service
Walmart
08.2020 - 12.2020
- Developed a personalized shopping experience by leveraging customer preferences, resulting in substantial improvements in repeat business.
- Efficiently resolved customer inquiries, boosting service ratings and satisfaction.
- Streamlined restocking with team, ensuring product availability and customer contentment.
- Mentored new team members, fostering a supportive environment and rapid skill development.
- Facilitated departmental meetings, improving response times and customer satisfaction.
- Maintained precise customer interaction records, ensuring compliance and effective follow-ups.
Sales Associate NF-1 Fragrances/Handbags/Accessories
MCAS Miramar MCX
11.2016 - 04.2017
- Assisted customers with fragrance choices, boosting satisfaction and sales.
- Collaborated on sales floor organization, enhancing customer experience.
- Executed product displays, increasing visibility and engagement.
- Monitored inventory, reducing discrepancies and optimizing availability.
- Collaborated with Vendors providing customer feedback sharing sales data, and trends to optimize sales and customer satisfaction.
Education
High School Diploma - undefined
Independence High School
Merced, CA01.2000
Skills
- Customer Service
- Leadership
- Problem Solving
- Computer Skills
- Telecommunications
- Filing
- Sales
- Marketing
- Inventory Management
- Crisis Management
- Asset Protection
- Financial Management
- Documentation
- Mentorship
Languages
English Native
Timeline
Cashier
JCPenney
07.2025 - Current
Personal Shopper
Walmart
08.2022 - 12.2023
Fashion Team Lead
Walmart
02.2022 - 08.2022
Personal Shopper
Walmart
02.2021 - 02.2022
Customer Service
Walmart
08.2020 - 12.2020
Personal Shopper
Walmart
02.2020 - 01.2021
Sales Associate NF-1 Fragrances/Handbags/Accessories
MCAS Miramar MCX
11.2016 - 04.2017
High School Diploma - undefined
Independence High School
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