Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Spencer

North Las Vegas

Summary

Dynamic customer service professional with extensive experience at Hawaiian Airlines, adept at resolving conflicts and enhancing customer satisfaction as a Chief/Lead. Skilled in active listening and data entry, I have successfully streamlined reservation processes, contributing to increased booking rates and fostering loyalty through empathetic communication. Proven ability to thrive in high-pressure environments.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Diligent Customer Service Agent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

31
31
years of professional experience

Work History

Customer Service Representative

Hawaiian Airlines
08.2009 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated customer service efficiently, finding satisfactory resolutions for both customers and the company alike. Dealing directly with the passengers at the ticket counter.
  • Responded to customer requests for products, services, and company information.
  • Chief/Lead position CRO GSC trained.

Customer Service Reservation Agent

Hawaiian Airlines
04.1994 - 08.2009
  • Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
  • Contributed to team training initiatives by sharing best practices and insights gleaned from experience in the role.
  • Adapted communication style to accommodate diverse clientele, promoting a welcoming atmosphere for all guests.
  • Managed customer account details with accuracy and confidentiality, ensuring the protection of sensitive personal information.
  • Worked also at Group Reservations.
  • Provided backup support for related departments when needed, demonstrating versatility in various roles throughout the organization.
  • Streamlined reservation processes for improved customer experience and increased booking rates.
  • Stayed up-to-date on company policies, promotions, and pricing strategies to provide well-informed guidance to customers.

Education

Certificate of Technical Studies - Tourism And Travel Management

Travel Industry of The Pacific
Honolulu, HI

High School Diploma -

Sacred Hearts Academy
Honolulu, HI
06-1986

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Hawaiian Airlines
08.2009 - Current

Customer Service Reservation Agent

Hawaiian Airlines
04.1994 - 08.2009

Certificate of Technical Studies - Tourism And Travel Management

Travel Industry of The Pacific

High School Diploma -

Sacred Hearts Academy