Sandra Spurlin
Powder Springs,GA
Summary
Detail-oriented and highly motivated professional with experience in data management, customer service, and technical support. Adept at organizing databases, generating insightful reports, and streamlining processes for efficiency. Strong problem-solver with excellent communication and mentoring abilities. Seeking a dynamic role in a growth-oriented company where I can apply my technical skills and leadership qualities.
Overview
10
10
years of professional experience
Work History
Regional Data Specialist
SEIU National Fast Food Workers union
03.2021 - 03.2025
- Company Overview: Remote - Regional Data Specialist
- Remote/Hybrid work
- Managed database organization and data entry for accuracy and efficiency
- Reviewed worker profiles and notes to ensure precise record-keeping
- Provided logistical support for virtual and in person meetings and assisted in check-ins
- Created and delivered comprehensive reports in a timely manner
- Leveraged a range of software tools and programming languages to streamline workflows and improve data-driven decision-making
- Remote - Regional Data Specialist
- Remote/Hybrid work
Customer Service Representative
Amazon
04.2020 - 11.2020
- Company Overview: Virtual - Customer Service Representative, remote, seasonal
- Delivered customer-centric support through inbound calls and chats
- Resolved complex issues efficiently while maintaining professionalism and empathy
- Thinking outside the box to solve complicated issues
- Supported both Retail and Heavy Bulky Services departments
- Handled high call and chat volumes with quick and effective problem-solving
- Virtual - Customer Service Representative, remote, seasonal
Tech Support
Arise Virtual Solutions
07.2015 - 10.2015
- Company Overview: Virtual - Tech Support
- Remote
- Provided technical and customer support for multiple clients, including a cable provider and an educational tools company
- Troubleshot and resolved complex technical issues for customers
- Managed a high-volume call environment while ensuring excellent service quality
- Contract-based work with confidentiality agreements preventing disclosure of specific client details
- Virtual - Tech Support
- Remote
Education
B.S. - Data Science and Analytics
Kennesaw State University
Kennesaw, GA02.2025
Business Management - Business Management, data science
Eastern Gateway Community College
06.2023
Skills
- Microsoft 365
- Google Workspace
- Zendesk
- Inbound customer service
- Outbound customer service
- Tech support
- Database management
- Report building
- Data visualization
- Python
- SQL
Timeline
Regional Data Specialist
SEIU National Fast Food Workers union
03.2021 - 03.2025
Customer Service Representative
Amazon
04.2020 - 11.2020
Tech Support
Arise Virtual Solutions
07.2015 - 10.2015
Business Management - Business Management, data science
Eastern Gateway Community College
B.S. - Data Science and Analytics
Kennesaw State University
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