Sandra Stahl
Dover,NH
Summary
Dynamic and results-oriented professional with a proven track record at DELTA Management Associates, where exceptional customer service and negotiation skills led to surpassing monthly collection targets. Skilled in problem-solving and debris removal, demonstrating a strong work ethic and attention to detail. Achieved significant achievements through collaboration and effective time management.
Overview
13
13
years of professional experience
Work History
General Laborer
Workpath Staffing
09.2024 - Current
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Assisted team members with tasks that require group effort.
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
- Expedited demolition projects with careful deconstruction techniques that prioritized worker safety while minimizing damage to surrounding areas.
Direct Service Associate
Cross Roads House
05.2020 - 09.2024
- Promoted a positive environment conducive to growth by modeling healthy behaviors and setting clear expectations for client conduct.
- Maintained detailed records of client interactions, ensuring accurate documentation for case management purposes.
- Partnered with community organizations, developing collaborative relationships that benefited clients and expanded available resources.
- Completed data entry and filing to keep records updated for easy retrieval.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Collection Specialist
DELTA Management Associates
12.2016 - 03.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Exceed the expectations of the minimum amount of accounts collected on monthly.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Skip tracing too find accurate point of contact information from a loan borrower.
Customer Service Associate
Kirby Vacuum Sales & Service
09.2011 - 11.2016
- Collaborated with team members to achieve monthly sales targets, contributing to overall business growth.
- Achieved a daily average of 100 successful cold call connections a month.
- Experience in Cold Calling, Business Development, and Lead Generation via Phone, Email, and Web.
- works in a call center and uses inbound and outbound calling to make successfully make sales, as well as reach individual/team sales goal.
Education
High School Diploma -
Spaulding High School
Rochester06-2011
Skills
- Attention to detail
- Time management
- Debt recovery strategies
- Patience and persistence
- Skip tracing techniques
- Goal-oriented mindset
Timeline
General Laborer
Workpath Staffing
09.2024 - Current
Direct Service Associate
Cross Roads House
05.2020 - 09.2024
Collection Specialist
DELTA Management Associates
12.2016 - 03.2020
Customer Service Associate
Kirby Vacuum Sales & Service
09.2011 - 11.2016
High School Diploma -
Spaulding High School
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