Sandra Stahl
Dover,NH
Summary
Dynamic and results-oriented professional with a proven track record at DELTA Management Associates, where exceptional customer service and negotiation skills led to surpassing monthly collection targets. Skilled in problem-solving and debris removal, demonstrating a strong work ethic and attention to detail. Achieved significant achievements through collaboration and effective time management.
Overview
13
13
years of professional experience
Work History
General Laborer
Workpath Staffing
Rochester, NH
09.2024 - Current
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Assisted team members with tasks that require group effort.
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
- Expedited demolition projects with careful deconstruction techniques that prioritized worker safety while minimizing damage to surrounding areas.
Direct Service Associate
Cross Roads House
Portsmouth, NH
05.2020 - 09.2024
- Promoted a positive environment conducive to growth by modeling healthy behaviors and setting clear expectations for client conduct.
- Maintained detailed records of client interactions, ensuring accurate documentation for case management purposes.
- Partnered with community organizations, developing collaborative relationships that benefited clients and expanded available resources.
- Completed data entry and filing to keep records updated for easy retrieval.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Collection Specialist
DELTA Management Associates
Dover, NH
12.2016 - 03.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Exceed the expectations of the minimum amount of accounts collected on monthly.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Skip tracing too find accurate point of contact information from a loan borrower.
Customer Service Associate
Kirby Vacuum Sales & Service
Rochester, NH
09.2011 - 11.2016
- Collaborated with team members to achieve monthly sales targets, contributing to overall business growth.
- Achieved a daily average of 100 successful cold call connections a month.
- Experience in Cold Calling, Business Development, and Lead Generation via Phone, Email, and Web.
- works in a call center and uses inbound and outbound calling to make successfully make sales, as well as reach individual/team sales goal.
Education
High School Diploma -
Spaulding High School
Rochester06-2011
Skills
- Attention to detail
- Time management
- Debt recovery strategies
- Patience and persistence
- Skip tracing techniques
- Goal-oriented mindset
Timeline
General Laborer
Workpath Staffing
09.2024 - Current
Direct Service Associate
Cross Roads House
05.2020 - 09.2024
Collection Specialist
DELTA Management Associates
12.2016 - 03.2020
Customer Service Associate
Kirby Vacuum Sales & Service
09.2011 - 11.2016
High School Diploma -
Spaulding High School