Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Stanley

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Nesco Resource
04.2020 - 06.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Server

Kali's Restaurant
09.2019 - 05.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Sales Representative

Kohls
04.2017 - 01.2019
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Manager

Roly Poly
02.2017 - 03.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Onboarded new employees with training and new hire documentation.

Education

GED -

Tri-C
Cleveland, OH
06.2020

Skills

  • Microsoft Word
  • Active Listening
  • Freight Operations
  • Order Fulfillment
  • Account Management
  • Senior Leadership Support
  • Microsoft PowerPoint
  • Sales Expertise
  • Report Transcription
  • Retail Sales Customer Service
  • Problem-Solving Ability
  • Order and Refund Processing
  • Microsoft Internet Explorer
  • Apple macOS
  • Administrative Support
  • Cultural Sensitivity
  • Call Volume and Quality Metrics
  • Document and Records Management

Timeline

Customer Service Representative

Nesco Resource
04.2020 - 06.2022

Server

Kali's Restaurant
09.2019 - 05.2021

Sales Representative

Kohls
04.2017 - 01.2019

Manager

Roly Poly
02.2017 - 03.2018

GED -

Tri-C

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Sandra Stanley